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@luminusagency said in GA4 account & property not showing in traffic property setup list.:

Hi there,
I've connected multiple client accounts to GA4 already, but three of our accounts that we have administrator rights to in GA4 are not showing up in our selectable accounts/properties list when logged in via Moz to add to the traffic settings area.
Anyone else have this issue and find a fix?

I understand the issue you're facing with the three client accounts not showing up in the selectable accounts/properties list in Moz when trying to add them to the traffic settings area. This could be caused by a few different factors, and I'll provide some troubleshooting steps to help you resolve the problem:

Check Permissions: Ensure that you have the correct permissions in Google Analytics for the accounts you're trying to access via Moz. Make sure you have at least "Read & Analyze" access to the accounts in question.

Verify Data Sharing Settings: Confirm that data sharing settings are properly configured in Google Analytics for the accounts that are missing in Moz. In the Google Analytics admin settings, check the "Data Sharing Settings" under the "Account Settings" section, and ensure that sharing with third-party applications like Moz is allowed.

Refresh and Reauthorize: Sometimes, connections between Moz and Google Analytics might encounter hiccups. Try disconnecting and reconnecting the Google Analytics account in Moz. This action can refresh the connection and reauthorize the access.

Check Account Limit in Moz: Moz might have limitations on the number of Google Analytics accounts you can connect. Ensure that you haven't reached the limit and, if necessary, remove any unnecessary or outdated connections to free up space for the missing accounts.

Review GA4 Property Settings: Double-check that the missing GA4 properties have been properly set up and activated in Google Analytics. Also, ensure they are visible in the GA4 interface itself.

I hope these steps help you in resolving the issue. If you need any further assistance, feel free to ask!

I have 3 GA4 accounts that are not showing up in Moz. I have checked permissions and refreshed browser, but they are still not showing up. Moz support said they are aware of the issue and working on a fix. In the meantime, I can invite my personal business email in as an admin on the remaining Analytics accounts and connect to GA4 via Moz through my personal Google account to scrape the remaining accounts.

Even if you are an administrator in GA4, it sounds like you might be having a permissions problem. At the account, property, and data stream levels, make sure that all rights, including "Edit," are enabled. If the problem continues, a bug might be the cause. The best course of action in this situation might be to contact Moz support. They might have to upgrade their systems to work with GA4 more effectively. Just keep in mind that as GA4 is still very new, certain integrations may still need some work.
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@luminusagency

Thanks for reaching out to us!

Our engineering team have deployed a fix for this issue. If you are still encountering problems, would you be able to write into help@moz.com so that we can take a closer look please.

Looking forward to hearing from you,

@luminusagency It sounds like you might be facing a permissions issue, even if you are an admin in GA4. Ensure all permissions, including "Edit," are enabled across all levels - account, property, and data streams. If the issue persists, you might be encountering a bug. In this case, reaching out to Moz support might be the next best step. They might need to update their systems to better interface with GA4. Remember, GA4 is relatively new, and integrations might still need ironing out the kinks.