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    • davitlamp
      davitlamp Subscriber last edited by

      Re: Request for refund.

      Hi, I forgot to cancel my subscription before it expired. Currently I don't need this product, it's a lot of money for me and I can't afford it. I would be very grateful if you return the money and help in this difficult situation. Please think about this. I missed the date by one day. I will be very grateful.

      KerryDuggan 1 Reply Last reply Reply Quote 0
      • KerryDuggan
        KerryDuggan Staff @davitlamp last edited by

        @davitlamp Hi,

        We handle cancellation concerns individually through our help team. Please reach out directly via email at help@moz.com or via our contact form. We will be able to help!
        Have a lovely day,
        Kerry.

        1 Reply Last reply Reply Quote 0
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