Skip to content
    Moz logo Menu open Menu close
    • Products
      • Moz Pro
      • Moz Pro Home
      • Moz Local
      • Moz Local Home
      • STAT
      • Moz API
      • Compare SEO Products
      • Moz Data
    • Free SEO Tools
      • Domain Analysis
      • Keyword Explorer
      • Link Explorer
      • Competitive Research
      • MozBar
      • More Free SEO Tools
    • Learn SEO
      • Beginner's Guide to SEO
      • SEO Learning Center
      • Moz Academy
      • SEO Q&A
      • Webinars, Whitepapers, & Guides
    • Blog
    • Why Moz
      • Agency Solutions
      • Enterprise Solutions
      • Small Business Solutions
      • Case Studies
      • The Moz Story
      • New Releases
    • Log in
    • Log out
    • Products
      • Moz Pro

        Your all-in-one suite of SEO essentials.

      • Moz Local

        Raise your local SEO visibility with complete local SEO management.

      • STAT

        SERP tracking and analytics for enterprise SEO experts.

      • Moz API

        Power your SEO with our index of over 44 trillion links.

      • Compare SEO Products

        See which Moz SEO solution best meets your business needs.

      • Moz Data

        Power your SEO strategy & AI models with custom data solutions.

      Discover Brand Authority
      Moz Pro

      Discover Brand Authority

      Learn More
    • Free SEO Tools
      • Domain Analysis

        Get top competitive SEO metrics like DA, top pages and more.

      • Keyword Explorer

        Find traffic-driving keywords with our 1.25 billion+ keyword index.

      • Link Explorer

        Explore over 40 trillion links for powerful backlink data.

      • Competitive Research

        Uncover valuable insights on your organic search competitors.

      • MozBar

        See top SEO metrics for free as you browse the web.

      • More Free SEO Tools

        Explore all the free SEO tools Moz has to offer.

      What is your Brand Authority?
      Moz

      What is your Brand Authority?

      Take the quiz
    • Learn SEO
      • Beginner's Guide to SEO

        The #1 most popular introduction to SEO, trusted by millions.

      • SEO Learning Center

        Broaden your knowledge with SEO resources for all skill levels.

      • On-Demand Webinars

        Learn modern SEO best practices from industry experts.

      • How-To Guides

        Step-by-step guides to search success from the authority on SEO.

      • Moz Academy

        Upskill and get certified with on-demand courses & certifications.

      • SEO Q&A

        Insights & discussions from an SEO community of 500,000+.

      June 3 & 4, 2024, Seattle
      MozCon

      June 3 & 4, 2024, Seattle

      Get tickets
    • Blog
    • Why Moz
      • Small Business Solutions

        Uncover insights to make smarter marketing decisions in less time.

      • Agency Solutions

        Earn & keep valuable clients with unparalleled data & insights.

      • Enterprise Solutions

        Gain a competitive edge in the ever-changing world of search.

      • The Moz Story

        Moz was the first & remains the most trusted SEO company.

      • Case Studies

        Explore how Moz drives ROI with a proven track record of success.

      • New Releases

        Get the scoop on the latest and greatest from Moz.

      Surface actionable competitive intel
      New Feature: Moz Pro

      Surface actionable competitive intel

      Learn More
    • Log in
      • Moz Pro
      • Moz Local
      • Moz Local Dashboard
      • Moz API
      • Moz API Dashboard
      • Moz Academy
    • Avatar
      • Moz Home
      • Notifications
      • Account & Billing
      • Manage Users
      • Community Profile
      • My Q&A
      • My Videos
      • Log Out

    The Moz Q&A Forum

    • Forum
    • Questions
    • Users
    • Ask the Community

    Welcome to the Q&A Forum

    Browse the forum for helpful insights and fresh discussions about all things SEO.

    1. Home
    2. Product Support
    3. i got charged by the end of the trial against my will...

    Solved i got charged by the end of the trial against my will...

    Product Support
    resolved
    2
    2
    3029
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as question
    Log in to reply
    This topic has been deleted. Only users with question management privileges can see it.
    • alexx1212
      alexx1212 Subscriber last edited by HayleyBowyer

      i am not using the tools , and I'm not interested in them in the future... how can i get a refund ...

      HayleyBowyer 1 Reply Last reply Reply Quote 0
      • HayleyBowyer
        HayleyBowyer Staff @alexx1212 last edited by

        @alexx1212 Hi there! We handle cancellation concerns individually through our help team! Please reach out to them directly via email at help@moz.com!

        Thanks!

        1 Reply Last reply Reply Quote 0
        • 1 / 1
        • First post
          Last post

        Got a burning SEO question?

        Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.


        Start my free trial


        Browse Questions

        Explore more categories

        • Moz Tools

          Chat with the community about the Moz tools.

        • SEO Tactics

          Discuss the SEO process with fellow marketers

        • Community

          Discuss industry events, jobs, and news!

        • Digital Marketing

          Chat about tactics outside of SEO

        • Research & Trends

          Dive into research and trends in the search industry.

        • Support

          Connect on product support and feature requests.

        • See all categories

        Related Questions

        • Wenalyn

          Solved MY CARD IS CHARGED PLEASE CANCEL MY SUBSCRIPTION AND GIVE ME THE REFUND

          bill charged moz pro

          Hi Moz Please cancel my account. I was charged for $149. It was charged automatically. I am please respond to my email and take an action towards this.

          Product Support | | Wenalyn
          0
        • MAYA_miae

          Cancel for my trial account

          I was cancel my trial account on yesterday, can you check my account? and is it true that i do not have to pay if i cancel my trial account..

          Product Support | | MAYA_miae
          0
        • moz1122

          I want to Moz refund my money. My trial just expired and i had forgotten to cancel

          I want to Moz refund my money. My trial just expired and i had forgotten to cancel

          Product Support | | moz1122
          0
        • Jen_Floyd

          When will true multi-user log-in be available in Moz Pro? How about an archive?

          Our team is growing and we are running into each others' research on the tool!  Will our users ever be able to use their own instance of Moz? Also, how about a historical archiving function for research? Would be nice to record past research as similar requests come to us in the future. Wish list stuff - thx.

          Product Support | | Jen_Floyd
          0
        • kundan.kmr

          My trial just expired and I had forgotten to cancel. And $99 debited from my account.

          My trial just expired and I had forgotten to cancel. I just got 99$ debited from my account and i don't want to continue this moz tool , so please refund my money. I am just a student I can't afford this software, please refund my money. And please make it fast.My account user Id: kunda.kmrAccount email ID: kundan@diwaliholi.comThanks in advance

          Product Support | | kundan.kmr
          0
        • itsmesakshi

          I have already canceled my subscription. How do I remove my credit card details from my profile to make sure that I ma not charged?

          I have already canceled my subscription. How do I remove my credit card details from my profile to make sure that I ma not charged?

          Product Support | | itsmesakshi
          0
        • webbmason

          When will MOZ allow you to pull data by a specific date range?

          I can only pull by week at the moment.  When will it be possible to pull custom date ranges?

          Product Support | | webbmason
          2
        • mydoshasdm

          I cancelled my 30 day trial but my visa was still charged. How can I have this charge reversed. I do not want to continue using Moz.

          Billing, I was charged even though I cancelled my 30 day trial

          Product Support | | mydoshasdm
          0
        Moz logo
        • Contact
        • Community
        • Free Trial
        • Terms & Privacy
        • Accessibility
        • Jobs
        • Help
        • News & Press
        • MozCon
        © 2021 - 2024 SEOMoz, Inc., a Ziff Davis company. All rights reserved. Moz is a registered trademark of SEOMoz, Inc.

        Looks like your connection to Moz was lost, please wait while we try to reconnect.