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    3. Please refund my money

    Unsolved Please refund my money

    Product Support
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    • TanyaAAAS
      TanyaAAAS Subscriber last edited by

      Why Moz doesn’t refund my money? I am not intend to use it as I forgot to canceled trial version only delayed 10 hours.

      YolandaJohnson imakesites 2 Replies Last reply Reply Quote 0
      • imakesites
        imakesites Subscriber @TanyaAAAS last edited by

        @TanyaAAAS I immediately contacted them after charge. Haven't heard anything back from them.

        1 Reply Last reply Reply Quote 0
        • YolandaJohnson
          YolandaJohnson @TanyaAAAS last edited by

          @TanyaAAAS Have you got your money back?

          1 Reply Last reply Reply Quote 0
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