Website can't be crawled
-
Hi there,
One of our website can't be crawled. We did get the error emails from you (Moz) but we can't find the solution. Can you please help me?
Thanks,
Tamara
-
We had this problem before with the website, where the blog posts couldn't be crawled.
We would highly recommend, speak to an seo agency for advice, as this can negatively affect the organic SEO if the page can't be crawled and indexed.
We had this problem with a company that sells summerhouses; the blog posts couldn't get crawled and negatively affected the organic seo.
-
Hi Jo,
Thanks for checking! I will ask our website provider (HubSpot) if they block AWS or rogerbot.
Thanks,
Tamara -
Hi there,
Jo here from the Moz Help Team.
The best way to investigate issues like this, is to start with our troubleshooting guide here https://moz.com/help/moz-pro/site-crawl/crawl-troubleshooting
I have tried this myself and I've gotten to step 3 where I can see that there is an error when I try you site in this third party status checker.
This is an indication that crawlers like ours and this tools are being blocked from accessing your site at a server level.
Please check with your website admin to see if they are not blocking AWS, or rogerbot. Once you've fixed this with your website admin you can trigger a recrawl of your site if you have a Medium subscription or higher https://moz.com/help/moz-pro/site-crawl/overview
If you're still stuck please reach out to help@moz.com.
Best
Jo
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
MOZ refusing access to certain sections of the website if using VPN?
I've used PIA and expressvpn before without any problems. Today I got nordvpn and when I try to access my campaigns and link explorer but the connection is being refused while I can access billing and the forum section. I don't have this problem anywhere else atm so I think this might not be a problem from my side but rather from these specific sections. Edit: Any idea what's going on?
Product Support | | Isildur0 -
I have a client who wants to have their own Moz login. I want to move them out on to a new plan from the Standard (5 campaigns) plan. Can I do this?
For years I've been managing campaigns in Moz through Moz Pro. This enables up to 5 campaigns. One of my clients wants access to their campaign and are happy to pay for a new Moz Standard account just for them. My question is - can this be done? They would like my company (or more specifically me) to still have admin access to the account. I'm confused as to whether multi-seat is the right way to go? I don't want my client to login to my current Moz Pro account as I have other client's campaigns on it. Can anyone help as to the best approach.
Product Support | | T_Cooper0 -
We have 1,900 keywords we're tracking/ranking. How do I download the list so i can do some editing in Excel?
We are MOZ pro subscription, we want to change our keywords that we are tracking. Before doing anything I want to download our current keywords for our records. Better yet, if I could download in excel, i could do some sorting and such. Can't find how to download our 1,900 keywords in MOZ that we are tracking. Help?
Product Support | | JDView3600 -
Can 2 Moz profiles be merged?
I'm very excited to have received my promotion into the Moz Specialist category (yea me!) , but I've discovered that I have another Moz profile dating back to 2011. Can they be merged together?
Product Support | | julie-getonthemap0 -
Received emails about new ranking, crawl and on page reports, but nothing new shows.
Yesterday morning I had emails about updated crawl, ranking and on page reports being available however nothing in my dashboard is newer than 2/21. I waited through yesterday to see if things changed, logged in and out etc but nothing new has shown up. Any ideas on why that is the case?
Product Support | | sea2dca0 -
Has the Moz website update affected my data?
Hi Moz, I can see you are currently updating your website and regularly get either the new or old moz format when I log into my account. When I am in my account and Moz is in the new format my account info including keyword ranking & external followed links dramatically change. I am just trying to investigate if it is a moz issue with data or something else? Help would be appreciated. Thanks a lot, Beth
Product Support | | cmuknbb0 -
Can I add more than 100 keywords while under Free Trial?
Since signing up for a trial account we've imported around 200 keywords that we'd like to start tracking. We added in our keywords last Friday, but as of today (Monday) I can only see 100 KWs displayed under the Keywords Analytics view. My first assumption was that there's a 100-KW cap for trial accounts, but while adding our KWs we received no message or notice that we'd maxxed out the amount we could add and made it all the way to the end of the list of 200. Is this in fact the case? Thanks in advance.
Product Support | | Business-Software.com0 -
How can I get the August SEO Moz receipt?
I need to get a copy of the seo moz receipt for August 2013. I did not receive it. Please advise. Thanks!
Product Support | | tucweb0