Welcome to the Q&A Forum

I am curious if this has happened to others and if so if you were able to resolve it. Today a client forwarded an email that went to a client account and we were in no way copied on it. This is a client that spends in the 6 figures with us and I was shocked to read (Any bold or italics I have added): Hi *****, My name is Jimmy Morrow and I am an Account Strategist at Google on our Agency Team. Your account was recently selected for free dedicated support this quarter and I will be your new point of contact at Google for all things AdWords. We can go over a few housekeeping things I noticed, broader strategy, and some betas that would be a good fit. Please let me know when you have time for a 20-30 minute phone call when we can go over the accounts and make a plan for working together this quarter. Thanks and just let me know a time that works best for you! Best, Jimmy To me, they have essentially gone around us and with the "housekeeping" and "beta" comments sought to make us look either incapable and/or uninformed. We are Google Partners, etc. and we have clients in our MCC for Adwords. I have never seen an occasion where Google blatantly tried to steal the client as it appears is happening here. This is a client who heretofore had NEVER used Adwords and they have been in business since before there was a Google or an Internet. We brought them to Adwords about 6 - 8 months ago!!! They are spending 6 figures on Adwords and I am ready to pull them out and spend the money elsewhere. We sent emails from our UK and our Houston office and no response from lil ole Jimmy. Our UK team has tried calling Google and nothing and then Chatting with them and we can get nothing. This is a client who has a lot of faith in our abilities based on many things we have done for them that worked and they are the kind of client that let's us know when issues arise. So, they are not going to switch and that is not the issue. The issue is Google acted as if they wanted to embrace agencies and if that is so, why then try to back door them? I hope to hear from others who are handling PPC with Google. Thanks a ton. Robert

Google is currently showing an old version of our company logo (sourced from a different website) in the righthand-side knowledge graph box on SERPs. I would like to try and get our current version of the logo there instead, ideally linking back to our official site. I've been looking into Schema.org's organization markup as a way to specify our preferred logo to Google. However, our obstacle is that we don't have a version of our logo image sourced directly on our homepage; it's part of a global navigation CSS stylesheet. Two questions: Is it okay to upload a new, high-res version of our logo image file to the server and apply the markup code to that version of the logo instead? This might mean that it's a non-visible element, since the new image file wouldn't technically be part of the page layout. Alternatively, should we try applying the markup via meta tags, as outlined in this article:
http://clarknikdelpowell.com/blog/google-schema-support-for-logos-and-what-that-means-for-css/ Any advice would be appreciated! Thanks!

Hi all, Just wanted to get a modern-day perspective on this tactic as a method of obtaining back links. We've recently (legitimately) polled our customer base both on social media and through our email database (40,000+ people) to rank a bunch of different locations / attractions and put together Top 10 lists based on the results. I was intending to put together "awards" badges and provide them to the operators who won along with a back link from the badge to the main article page with the finalists. I thought I'd ask here though to see what public opinion is on this as a link building tactic in 2014 as all the resources I could find were a couple of years old. Bear in mind we aren't paying them anything at all, but it is still an obvious attempt to both give them their recognition as well as add to our link profile. Do you think in this day and age that this kind of action would invoke any Google penalties? And if not, is there any indication why they wouldn't pass as much juice as regular text links? Thanks for any and all feedback.

If so, what could the reasons for this be? Maybe because of Google auto-filling URLs? Thanks for reading!

Hello! Here is a good one. My YouTube channel is connected to a Google+ page a created by accident. Since I named this accidental page as a business, when I go into advanced setting to disconnect it from YouTube, it says "This feature is not available for this account." Does anyone know a way around this? I don't want to have to rebuild my Google+ page on the new, accidental page. I have put quite a bit of time onto my current page and would like to get it hooked up to YouTube. Please help! Thank you!

I am looking for a tool that will find people on twitter/facebook or forums and blogs who have a question about seo/link building. I have seen tools like Buzzbundle but can anyone make some good reccomendations? Problem with Buzzbundle is a lot of the results are from people who sell seo/link building

Hi, I have a 6 year old domain which has been the basis for my main business website operation. http://www.kent-website-designer.co.uk/ Im in the process of cleaning up some messy sitewide footer kinks that come to the  notice of Penguin update. I think I can clear up a lot of links but obviously need to add some better links for the future to improve. Ive gone from #1 to #60. I was thinking of a rebrand as the EMD isnt doing much good anymore in benefits plus the drop in rankings and also Google definately favouring brand links over concentrated anchor texts. So maybe the time is ideal. The design needs a refresh anyway.... I have found a 1999 .co.uk domain which has some non keyword related 1999 links to it...nice. Its a very reasonable price. Its not going to have inbounds from my related markets, not ideal but it has no negative stuff either. Also its a very simple but rememberable name like Google or Yahoo. Great for branding. Its parked but Waybackmachine shows indexing back to `99 and google cache has some content on it. However OSE shows low domain / page authority. Im thinking of redirecting my current domain to the new one, passing some of the positives of age and titles...and replicating the site through 301`s. Is this worth doing in anyones opinion? Only thing with my domain isany branding words are anchor text words too. I cant win.

Dont want mozbot messing with analytics. How to filter with GA?