Experience Getting Google Reviews Restored?
-
Does anyone have any experience or know anyone with experience getting google reviews restored? We have no technical issues with our Google business pages/locations, but for some reason, they deleted some of our recent reviews.
These reviews were not at our location or review station or anything like that. A couple of the profiles were very new accounts, and a couple of the users posted reviews for a few locations, however, they were legitimate reviews that they did on their own.
I was hoping someone had an idea of what to do to appeal to Google or if there was a form to fill out to get our reviews restored.
Thanks,
Ruben
-
I have experienced the same for my different reviews pages I'm working for a small niche blog that hosted on WordPress. You can check this page for reffernece.
-
Hi Ruben,
Have you tried calling Google AdWords phone support to ask about this? It's a little bit of a backwards way to talk to Google but they will answer questions about things via phone and guide you through what to do. It helps to be running and AdWords campaign but I would encourage you to call either way. In the past, they've answer questions about AdWords, Google Analytics tracking and cross browser tracking this way. Here's the number: 1-866-246-6453.
Thanks!
-
Thanks, Miriam!
-
Hi Ruben,
It's possible that Google found it suspicious that a single user was reviewing multiple locations of your business. If you feel Google's action was unfair, you could describe it in the GMB forum and ask for an explanation, but it may not yield any results. So sorry about that.
-
Hi Ruben,
This google review has become a more complex to handle, Google detects fake reviews based on their own system and deletes them. If you wish to recover reviews or get them deleted you can write to google support but I don't think there is much that can be done here. We have had a situation where competitors are trying to hurt our or our client's business but Google didn't pay any heed to our fake reviews complaints.
I would recommend getting the users to write the reviews again, it would be less time consuming then following up with Google.
I hope this helps.
Regards,
VJ
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Marking up an iframe with reviews schema. Possible? Ethical?
Hey there fellow Mozzers! I work with a broad variety of clients, many of them local businesses, and they in turn sometimes find a vendor that stumps me. This is one of those special cases, where the vendor is doing some shady stuff with reviews schema. First, they're taking reviews from third party sites and filtering them to only show 4 and 5 star reviews (red flag #1), then they're asking us to post them to the website (red flag #2) and finally they are marking them up with schema (red flag #3). If this were my vendor I would have fired them when they started telling me Google doesn't care, doesn't enforce the guidelines, and all that other nonsense, but hey, I'm not the client and I have to make good for them. I did flat out refuse to place these reviews as they asked, but they came back with a "solution", that I'm not sure I trust. They're telling me they can't remove the schema (red flag #4), but they can iframe it onto the website. Their logic, which is wrong, is that Google can't/doesn't crawl iframes so therefore the reviews can be displayed without any negative consequence. I obviously have some ethical concerns with this, but I have to provide the service to my client whether or not they share my values. However, I can object on professional grounds if I think they will take on undue risk. My only problem here is that I have no documentation for how this proposed solution would work. Working through this logically still leaves me with a gap, and that's where you folks come in!
Reviews and Ratings | | brettmandoes
A) We know that Google crawls iframes
B) We know that Google can apply schema within iframes (works with YouTube embeds)
C) We know that content within an iframe is technically on another website, so it doesn't normally apply to your website
D) I don't know how specifically reviews schema would interact with an iframe
E) I don't know if this would result in Google triggering an alarm and blocking the business I'm hoping you guys can help me figure this out. Ethics aside (making me cringe to type that) is this technically feasible without risk, or would this still be a risky move? For the record, another client tried filtering their reviews while marking up with schema against my recommendation and got caught, and received a penalty alert. They were removed from results until the problem was fixed.0 -
Google Knowledge graph card
Hi everyone, I've got quite a lot of good reviews on Google My Business, but I don't know how to get these to appear on my Knowledge Card. Any ideas for importing these across? I'd also like to include my social media tags in this card, but the HTML that I've tried to use has added the text to my homepage, whereas I wanted it invisible on the homepage but the social tags to show up in search. Cheers!
Reviews and Ratings | | SwanseaMedicine0 -
Google's knowledge graph carousel
Hi all, my business is on Google's knowledge graph carousel but it hasn't sourced any of the images I've provided. I've set up a G+ & YouTube account. I've added images to our wiki page and added photos to Google for our business, but to no avail. Any ideas? Cheers all.
Reviews and Ratings | | SwanseaMedicine0 -
Combining reviews and duplicate content
We have some items in different colors or slightly different styles. For example if there is one series of helmets with almost same features and if we have many item pages we get reviews for each one seperate. We want to combine the reviews to increase our conversion rates. For example if style1 gets 5 reviews and style 2 gets1 review and style 3 has zero reviews combining them will help style 2 and style 3 conversion rates. Our review system cannot put all these reviews in one page. So if we combine reviews each page will have duplicate review content. Will this be bad for SEO?
Reviews and Ratings | | rbai0 -
Google Reviews
We operate a printing company, and at the moment we have two locations in Houston, Texas. Our newest location just opened and so it has no reviews and no real content on Google +. A very satisfied customer seems to have posted two back to back reviews on the second location and it now seems that location no longer pulls up. It used to be that when you googled our business name that both locations pulled up it seems to pull just first more well established location. The second location can still be found but for whatever reason it no longer shows up with our other results. Should we tell the client to remove one of the reviews? I hope we don't get penalized for this Appreciate your feedback. C
Reviews and Ratings | | RETEX0 -
What are some powerful reviews websites for online-only businesses?
Looking for a small handful of places that I can lead customers to, following a transaction with my dot com (i.e., no brick and mortar presence) business, so that they can leave reviews Chiefly interested in the sites that Google is most likely to notice Thanks! 🙂
Reviews and Ratings | | ntcma0 -
Best E-Mail Service For Customer Reviews
Hello Moz Community, I manage an online wallpaper store. The site is totalwallovering.com We already have a 5 star review form in place on all product pages with rich snippets. I want to set up my own system for e-mailing customers two weeks after they purchase wallpaper from us, in effect asking them leave us a review of the product. Most people are generally willing to do so if they get a reminder. So far in the past 6 months since we have added the review form we have gotten eight reviews. I got a call from Trustpilot last week and I really liked their system ALOT but I am unwilling to pay $600/month. I would rather have all of my reviews on my own website. I literally have thousands of past customers and would like to bulk upload them into the system so that I can generate hundreds of reviews quickly but if that is not possible I can just start with the customers I get today. I am open to any suggestions. Thanks
Reviews and Ratings | | Wesley-Barras0 -
Where Google+ Local Gets Listings?
I've seen a lot of business owners mention that their website is on Google+ Local but they say they never added it. Does anyone know which companies Google buys databases from and lists the businesses and unclaimed? And how often do they do this?
Reviews and Ratings | | CyberAlien0