@awilliams_kingston Hi,
Thanks for reaching out!
My apologies for the delayed response. Can you pop us an email at help@moz.com or message us via chat in Moz Pro and we can look into this for you?
Have a lovely day,
Kerry.
Daily SEO Fix: Collecting, Organizing, and Tracking Keywords with Moz Pro
11/23/2020 We want our customers to know the most effective ways to use Moz Pro to get keyword data, so we’ve put together these Daily Fix videos to help you do just that!