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Category: Product Support

Find expert assistance to help you troubleshoot technical issues with the Moz tools.

Unsolved Missing Title Issue

missing title metadata

Hi, Moz reports 520 Missing Titles in Metadata issues. On of it is :
https://www.giftstoindia24x7.com/l/cochin.aspx But the page has a valid title. Why is Moz reporting this page for missing title ? Thanks, Amit
| giftstoindia

0
Unsolved On Page Grader

on-page grader

To the Moz team - When will your on page grader be fixed
| RiseSEOServices

0
Solved Link tracking list is not working

link tracking list domain authority link explorer

Hi there
Ive been using link tracking list to add links for my website for 2 years now and it always worked the same Way - - > up to 1 week and the links were added to website's portfolio. The problem occurs since 2 months and links placed in link tracking list simply arent being added to website's portfolio. Are there any updates going on in background? Anyone knows something about this issue?
| startrek123

0
Solved MOZ Points

moz community points

What happened to the MOZ points system and rewards for participating?
| WebMarkets

0
Unsolved Log in with Safari

moz pro

Hello in the last month or so I seem to no longer be able to log into Moz using Safari 15 on my Mac. I have content blockers disabled (though that shouldn't be a requirement anyway). Please fix!
| duncanwilcox

0
Solved Site Crawl Won't Complete

site crawl

How can I start/restart a new site crawl? I requested one 2 days ago on one of my sites, and it won't complete. It's only 150 pages -
| PaulBarrs

0
Solved Why is MOZ crawl taking so long?

site crawl

I began my site crawl on November 3rd and now it is November 7th and it is still "in progress". Why is this happening?
| CarisaS_Wenda

0
Unsolved This question is deleted!

| startrek123

0
Unsolved Almost every new page become Discovered - currently not indexed

google search console technical seo

Almost every new page that I create becomes Discovered - currently not indexed. It started a couple of months ago, before that all pages were indexed within a couple of weeks. Now there are pages that have not been indexed since the beginning of September. From a technical point of view, the pages are fine and acceptable for a Google bot. The pages are in the sitemap and have content. Basically, these are texts of 1000+ or 2000+ words. I've tried adding new content to pages and even transferring content to a new page with a different url. But in this way, I managed to index only a couple of pages. Has anyone encountered a similar problem?
Could it be that until September of this year, I hadn't added new content to the site for several months?
Please help, I am already losing my heart.
| roadlexx

0
Solved i got charged by the end of the trial against my will...

resolved

i am not using the tools , and I'm not interested in them in the future... how can i get a refund ...
| alexx1212

0
Solved Having issues generating Pdf reports

I am having issues just exporting any kind of PDF reports. Is there something going on or some glitch? I have tried 3 different browsers and still have the same problem. All I get is the ajax wheel spinning and then it times out.
b704ec57-5b3a-491d-9433-47576466ef20-image.png
| TriforceMedia

0
Solved Generate pdf report not working

generate pdf report not working
| V2G

0
Solved Cancel Account

cancel

I was charged after cancelling my account that is not being used. What should I do? Cancel with my bank?
| ValFulton

1
Moz Campaign did not fully update this week

This is not a new campaign. It updates every Thursday but this week did not update some sections like:
Search Visibility
Desktop vs. Mobile Search Visibility
Top National Keywords
Top Local Keywords
Rankings
| alliancehvac

0
Moz Reporting -Selecting Dates

How to I select what dates to report from? I would like a quarterly report - is it possible to compare to the previous year/quarter?
| kaymcgarr

0
This question is deleted!

| kswales

0
Solved MY CARD IS CHARGED PLEASE CANCEL MY SUBSCRIPTION AND GIVE ME THE REFUND

bill charged moz pro

Hi Moz Please cancel my account. I was charged for $149. It was charged automatically. I am please respond to my email and take an action towards this.
| Wenalyn

0
Solved Mozbar Chrome Extension 404 Error

Hello, I am trying to check my website https://whatnumberisiv.com Domain Authority but my Mozbar is not working, When I try to install Mozbar Chrome Extension; it is showing 404 Error. What is the solution of this error? whatnumberisiv.com
| Sohail0373

0
Moz Bar Issue

Hi ! my moz bar is not working and not showing DA/PA of website.
| etokam

1
DA error in my website

Hi
there are some errors in this website. When i check this with my friends laptop it shows different DA PA
but if i check this on my PC it shows different. Now which one is perfect?
Here's the Name and link of website Juicks
Please check this and guide me where i am doing wrong. Thank you.
| Bdgbye

0
Position zero rank tracking

Does Moz track position 0, if yes then at what position? I have some of keywords for our website are appearing in featured snippet and Moz showing them ranking at #51+. In starting it seems I assume it's a ranking fluctuation but this is there from quite a long time and still showing same results.
| ruchirasharma

0
Solved Site DA and PA

Hi, I'm facing an issue regarding Moz Site Explorer. When I enter my blog for check it's DA and PA. All Moz do is keep loading. I have to reload the page for two or more times for checking DA and PA. Kindly let me know is there any issue with my account. Regards.
| BuiLungTen

0
Mozbar covers the website headers.

I have a website https://www.bodolandresult.net whenever I open the both at same time mozbar occupy space over its header menu
| Niujbuj76

0
PA not showing

I am facing a problem that my MOZ bar is not showing a PA of my website page ipad rental. Kindly, tell me is there a problem with my page or extension?
| rankvizguru

0
Moz have multiple problems.

i cant log in my moz account, it keep me showing error. Moreover, i have seen lately that Moz works slow because it shows my ranking keywords late. Other than this my Domain authority is not increasing even though my site have alot of backlinks
| Iuj873g

0
I have a client who wants to have their own Moz login. I want to move them out on to a new plan from the Standard (5 campaigns) plan. Can I do this?

For years I've been managing campaigns in Moz through Moz Pro. This enables up to 5 campaigns. One of my clients wants access to their campaign and are happy to pay for a new Moz Standard account just for them. My question is - can this be done? They would like my company (or more specifically me) to still have admin access to the account. I'm confused as to whether multi-seat is the right way to go? I don't want my client to login to my current Moz Pro account as I have other client's campaigns on it. Can anyone help as to the best approach.
| T_Cooper

0
Change email address just for communication with Moz

I want to keep my email address as it is now for all of my profiles, however to manage my MOZ account I prefer that my assistant get the emails. If I change my email address on the Moz account will that trigger a change anywhere else? Thanks, Cindy Cindy@PTScoaching.com
| CGoldrich

1
Not working

my website is best self tanning oil are not searching in moz search bar how to show in search bar please help me
| jksoiuerw

0
Solved Where do I find my keywords that have been added to my campaign?

Hello, Where can I manage and download all the keywords I have added to a campaign? Thanks so much! Greg
| Awakening-Mind

0
I have a draft campaign that isn't going active no matter how many times I "finish." Please help..

How do I get my campaign to go active? I am currently using the 30-day free trial.
| JOhnClarkMartin

0
Why i still being charge ?

i already cancel when date 8 now i being charge? i dont being charge How could i cancel it from carD??? nb24hLv
| er1kson_18

0
Moz DA is showing on the serp and one post

Hello Community, I am facing a problem for several days when i search for something in the SERP, Moz doesn't show its da on any of the sites in SERP but when i open the website in a new tab it starting showing there. And 1 post is not showing DA in a new tab even Post URL: https://outdoorbasketballguide.com/best-basketball-hoops-for-toddlers
| gabrelaloren

1
Hi please help me process the refund. The money that was charge is for my mom's heart operation.

How do we process the refund for an account that has never been used. Please please help us.
| Dugard-Property

0
Trying to cancel, getting an error message.

Hi, I tried to cancel my free trial and got an error page saying "that session was not found." I need to cancel before tomorrow when the free trial ends.
| Kallijojo

0
How to cancel the subscription

Dear MOZ team Good day! I was trying your website and i already used the free trial for a one day or tow only, but required a credit card and sure i signed up with mine. now i received an invoice by 149$! and i didn't subscribe, kindly refund the amount to my card looking forward to hear from you guys thank you, Asmaa.
| Ibrahim_AlQurashi

0
I have assigned a Moz Pro seat to someone but they can't access a campaign's rankings report?

Hi there, I'm the account admin on a Moz Pro account. I have assigned a seat to a freelancer who's doing some work for me and they say they can't access a campaign's rankings report? The manage user's section shows them as having a seat license? It's been issued and accepted by them? Any ideas here? Thanks
| NineFiftyNine.net

0
I have assigned a Moz Pro seat to someone but they can't access a campaign's rankings report?

Howdy, I'm the record administrator on a Moz Pro record. I have alloted a seat to a consultant who's accomplishing some work for me and they state they can't get to a mission's rankings report? The deal with client's segment shows them as grabbing a chair permit? It's been given and acknowledged by them? Thanks vape juice
| RajaGG

0
How to del the account of moz

i dont wanna pay but know i take trail but i wanna del the account but dont know how to del
| Nobody1606851317945

0
Random Reporting of 403 Forbidden Errors

Randomly MOZ reports that hundreds of 403 forbidden errors are cropping up for our website. None of these pages are forbidden, and load just fine. Why does MOZ keep reporting these issues?
| USATCorp

0
I don't want to renew

But I was renewed automatically
| kapaweb

0
Cancel my MOZ Subscription

Cancel my MOZ Subscription. My email id is vtsdesigner106@gmail.com
| visiontechnoindia

0
Payment issue

Hi, Unfortunately I have updated my personal credit card and the payment got debited.How to get refund my money and I need to update my corporate credit card. Please help to get this issue sort.
| ltts05

0
What do the Moz user levels mean?

I see that there are 3 other levels to a Moz Community Profile that users can have outside of the traditional 5 levels earned through points (Contributor-Oracle) and they are Pro, Associate and Staff. Obviously, Staff is someone who works at Moz but what do Pro and Associate mean and how do you get them?
| authority-networks

1
I just wanted to have custom URL for my MOZ usr profile and was unable to get done. Is there any one aware about this?

Looking for an answer regarding the community awareness about this implementation.
| Sanka_Liyanage

0
Though we had until the 8th to cancel and you charged our card.

We thought we had until to 8th to cancel and you charged our card On the 8th. Now we can’t reach anyone. We cancelled the service.
| danawebprollc

0
Moz not working

Hey Moz Team I'm facing issues while using the Moz account. I have a premium account but not working when I analyze the website http://smsbomberap.com/ its show error.
| achkhasa

1
Solved Refund

Hi I forgot to cancellation my subscription before the trail expired. We are currently at a very nascent stage and do not require the product and can't afford it as well. During such trying times ( COVID, when the business is not doing well at all) we would really appreciate if you can refund the money and help us. Kindly consider. We missed the date by one day. We will be really grateful. Regards, Prachi Joshi
| Prachijo

2
Site DA and PA is not increasing

Hy, My site best water softener DA is Still 1. I am Publishing the content regularly, Site age is 6 months But Still DA and PA are 1. Why its not increasing. Is there any way to increase DA and PA Of my site?
| ikzayahot

0
Duplicate Content on a page that isn't duplicate?

So, I've been working on a site for a while, and they recently had one of their blog posts marked as "duplicate content" on Moz Pro: https://ashlandbreastpumps.com/blog/breast-milk-storage-guidelines/ Reviewing this post, there's nothing here to suggest that it should be considered duplicate. Link is marked canonical, there are no weird domain shenanigans to cause confusion, the content is distinct, and there's a lot of content there that prevents it from being overcome by coding white noise (So "more content" wouldn't be a solution here). So I'm trying to figure out why this particular post was flagged. Did Moz Pro make a mistake?
| YYSeanBrady

0
Moz report not updated

Hi, Our Moz report does not seem to have updated this week? Thanks,
Sacha
| Ski-Solutions

1