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Support Questions

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  • amitbivas


    Hi guys, Will I still have access to my account and the stats after my free trial ends and I decide not to purchase? My boss is leaving town for a month and I want to be able to give him a tour, show him numbers, etc. Aside from building new campaigns and having data updated, will I still have access to the account? Thanks in advance,

    Product Support | | amitbivas
    0
  • YYSeanBrady


    So, I've been working on a site for a while, and they recently had one of their blog posts marked as "duplicate content" on Moz Pro: https://ashlandbreastpumps.com/blog/breast-milk-storage-guidelines/ Reviewing this post, there's nothing here to suggest that it should be considered duplicate. Link is marked canonical, there are no weird domain shenanigans to cause confusion, the content is distinct, and there's a lot of content there that prevents it from being overcome by coding white noise (So "more content" wouldn't be a solution here). So I'm trying to figure out why this particular post was flagged. Did Moz Pro make a mistake?

    Product Support | | YYSeanBrady
    0
  • marissaRT


    I need to delete one of the campaigns I have currently and cannot figure out how. Anyone want to help? Thanks!

    Product Support | | marissaRT
    1
  • jessential


    My client's site is down and the web host gives says that Moz is the reason why. "The fact that your site was limited is because the traffic generated by Moz. This is why I have suggested to block their IP addresses." Now we have unblocked the IP addresses and as you can see your site was limited again. And again the : Code: 54.224.139.99 - - [26/Oct/2017:16:00:43 -0500] "GET /amp/@Smile_Design_/@Smile_Design_/@Smile_Design_/page/2/@Smile_Design_/@Smile_Design_/@Smile_Design_/@Smile_Design_/@Smile_Design_/@Smile_Design_/@Smile_Design_/page/2/@Smile_Design_/page/2/@Smile_Design_/@Smile_Design_/@Smile_Design_/@Smile_Design_/ HTTP/1.0" 200 58551 "-" "rogerbot/1.1 (http://moz.com/help/guides/search-overview/crawl-diagnostics#more-help, rogerbot-crawler@moz.com)"
    54.224.139.99 - - [26/Oct/2017:16:01:02 -0500] "GET /amp/@Smile_Design_/@Smile_Design_/@Smile_Design_/page/2/@Smile_Design_/@Smile_Design_/@Smile_Design_/@Smile_Design_/@Smile_Design_/@Smile_Design_/@Smile_Design_/page/2/@Smile_Design_/page/2/@Smile_Design_/@Smile_Design_/@Smile_Design_/page/2/ HTTP/1.0" 200 58521 "-" "rogerbot/1.1 (http://moz.com/help/guides/search-overview/crawl-diagnostics#more-help, rogerbot-crawler@moz.com)"
    54.224.139.99 - - [26/Oct/2017:16:01:16 -0500] "GET /amp/@Smile_Design_/@Smile_Design_/@Smile_Design_/page/2/@Smile_Design_/@Smile_Design_/@Smile_Design_/@Smile_Design_/@Smile_Design_/@Smile_Design_/@Smile_Design_/page/2/@Smile_Design_/page/2/@Smile_Design_/@Smile_Design_/page/2/@Smile_Design_ HTTP/1.0" 301 - "-" "rogerbot/1.1 (http://moz.com/help/guides/search-overview/crawl-diagnostics#more-help, rogerbot-crawler@moz.com)"
    54.224.139.99 - - [26/Oct/2017:16:01:30 -0500] "GET /amp/@Smile_Design_/@Smile_Design_/@Smile_Design_/page/2/@Smile_Design_/@Smile_Design_/@Smile_Design_/@Smile_Design_/@Smile_Design_/@Smile_Design_/@Smile_Design_/page/2/@Smile_Design_/page/2/@Smile_Design_/@Smile_Design_/page/2/@Smile_Design_/ HTTP/1.0" 200 58528 "-" "rogerbot/1.1 (http://moz.com/help/guides/search-overview/crawl-diagnostics#more-help, rogerbot-crawler@moz.com)" "Please check with Moz if they can reduce the rate your site is crawled. Only after you confirm that the rate is decreased we will remove the limit imposed on your account." NOTE: Can you resolve this? NOTE: I have achieved the campaign at this time in an effort to keep the site live.

    Product Support | | jessential
    0
  • creativecase


    I recently used the trial free 1 month subscription for Moz Pro as it was suggested in a continued education course I was doing. I see before I could say "Jack Rabbit" they have charged me and it has come off my account for next month. They also took the money off my account also happened after I queried the invoice received this morning and after immediately cancelling the trial period. This is unethical. Currently Moz Pro a service charged in US$ is too expensive for my consultancy in South Africa. Any advice on how to get this amount reversed. Today is the day the invoice was sent and immediately afterwards they charged me the amount.....

    Product Support | | creativecase
    0
  • Dan-Lawrence


    Hi I received an email late last night (GMT) saying one of my campaigns had updated yet looking at the campaign online says last updated on the 13th ? Normally my campaigns have fully updated for the week by Wednesday latest. Other Notifications & Misc Queries: A Key Words on-page score has increased from 36 to 96 (these used to be letters, has grading changed ?) yet no on-page work has been carried out on this particular page for many months so how can it change so radically, is it just that Moz crawler has only just taken note of it ? When is the on-page opportunities section going to be complete/fixed (as in include a KW) i asked about this soon after it was launched but still lacks the all important kw to give it meaning/a useful tool. Am i right in thinking that until it includes the kw its totally meaningless ? When clicking Question Category (below) i cant change slection after clicking a radio button it cant be un-clicked, is this prob my side or yours ? All Best Dan

    Product Support | | Dan-Lawrence
    0
  • JessiK


    Our MOZ report says it crawled 1800 pages so it reports a lot of errors based on those pages. We don't have that many pages on our site. What is MOZ crawling? I updated the profile to make sure it crawls the filtered page section of Google Analytics.

    Product Support | | JessiK
    0
  • PeterAlexLeigh


    Rather than creating the same report layout for each of your campaigns in Moz Analytics? Anyone know?

    Product Support | | PeterAlexLeigh
    1
  • ghrisa65

    Unsolved

    403 errors

    Hi, Moz( Also reported by GSC)have reported 403 crawl error on some of my pages. The pages are actually working fine when loaded and no visible issue at all. My web developer told me that some times error issues are reported on a working pages and there is nothing to worry about.
    My question is, will the 403 error have bad consequences on my SEO/Page ranking etc. These are some of the pages that have been reported with 403 error but loading fine: https://www.medistaff24.co.uk/hourly-home-care-in-evesham/ https://www.medistaff24.co.uk/contact-us/

    Product Support | | ghrisa65
    0
  • cwells


    Hello, We have been using Moz Pro for over a year on our site and in the last month noticed that our site is not being crawled anymore. I took a look in Google Search Console, and everything seems to be fine there, so I think it is just the Moz tool that is not working. Has anyone else experienced this? Are there any tips for troubleshooting it? Thank you, Adam

    Product Support | | cwells
    0
  • DanielFreedman


    It's now happened three times in three days: I get unsolicited email (apparently harvested from my Moz profile) that invites me to try a new product or contribute to a new site. The senders are completely unknown to me. The emails are full of hype,  sketchy on details and poorly written. They have all the hallmarks of phishing scams. But on further inquiry the emails seem to be legit. I nonetheless feel entitled to confess my extreme exasperation. When did sending unsolicited mass email of the "Dear Colleague" variety to perfect strangers become acceptable business practice? It's always struck me as being beyond the pale and beneath contempt. Why would anyone try to launch a business which such dubious and unsavoury  tactics? Am I missing something here? Or becoming a fuddy duddy? I suppose I could remove my contact info from my MOZ profile, but I have found it useful in the past. What surprises me is that people would contact me "out of the blue" to ask for free help without making the slightest attempt to cultivate a relationship first. Am I wrong?

    Product Support | | DanielFreedman
    1
  • Dan-Lawrence


    Hi I have just completed setting up a new campaign in Moz Analytics but when i press finish theres a graphic representing somehting updating/loading and then nothing happens like a message saying campaign set up complete and it just stays on same page. Does that mean its set up or theres a problem ? Cheers Dan

    Product Support | | Dan-Lawrence
    0
  • uly4


    Where can I contact customer support? I've sent several emails and no answer back. Is this company a scam? My trial just expired and I had forgotten to cancel. This is terrible. No phone numbers and no support ticket. How can I subscribe to a ghost company? Ulymar.

    Product Support | | uly4
    0
  • Laurensvda


    Hi, I was trying to add a custom link to my profile but I got an error message: "There was a problem saving your custom URLs" Can somebody look into it for me? Kind Regards

    Product Support | | Laurensvda
    0
  • webmethod


    Hi, In our Moz report over the past few weeks I've noticed some duplicate URLs appearing like the following: Original (valid) URL: http://www.paperstone.co.uk/cat_553-616_Office-Pins-Clips-and-Bands.aspx?filter_colour=Green Duplicate URL: http://www.paperstone.co.uk/cat_553-616_Office-Pins-Clips-and-Bands.aspx?filter_colour=Green**++** These aren't appearing in Webmaster Tools, or in a Screaming Frog crawl of our site so I'm wondering if this is a bug with the Moz crawler? I realise that it could be resolved using a canonical reference, or performing a 301 from the duplicate to the canonical URL but I'd like to find out what's causing it and whether anyone else was experiencing the same problem. Thanks, George

    Product Support | | webmethod
    0
  • nmartinga


    Hi everyone, I'd like to know if it is possible to pay for the Moz Pro in a year term rather than by months. Our company work in a year time basis and we would like to know if this option is duable, I couldn't find any information regarding this. Thank you so much, Noelia Martín

    Product Support | | nmartinga
    0
  • Nilsson-SEO

    Unsolved

    invoices moz academy

    Hello, in December 2023, I purchased courses at the Moz Academy. To get my administration in order, I would like to have the invoices for these. Unfortunately, I can't find them anywhere. Would anyone know where I should look? The invoices from the Moz Academy are not among the invoices for the Moz subscription.

    Product Support | | Nilsson-SEO
    0
  • Rye


    anyone else having issues connecting to any campaign etc on Moz on Sat Oct 19? Even emails are bouncing that are sent to help@moz.com....is it just me?

    Product Support | | Rye
    1
  • JamesMason


    I set up a campaign a few days ago (middle of last week) and the information still hasn't shown up. I figured that analytics were gathered weekly so I let it sit until Monday, but it still tells me to check back in 24 hours. Thanks for your help! Love the suite, by the way - lots and lots of great tools and easy enough to let my client see what's going on!

    Product Support | | JamesMason
    0
  • jzabkowicz


    I am seeing pages show up in my campaign Errors report for Duplicate Page Title. One for example states that this page: https://www.inprocorp.com/AboutInPro/AboutUs/HistoryTimeline/tabid/316/Default.aspx has a duplicate page title as this page: https://www.inprocorp.com/AboutInPro/HistoryTimeline/tabid/316/Default.aspx I have a redirect setup so that if you access page #2, you are redirected to page #1.  So how do I get errors like this to drop off my report?  Have I not fixed the problem sufficiently for the crawler? Thanks, John

    Product Support | | jzabkowicz
    0
  • linkupSEO


    We are looking to give access to a different user in our org, but when they try to log in on a different device, it's not working. The only device that can log in is mine. Please advise...

    Product Support | | linkupSEO
    0
  • BrianAsh


    I used http://www.seomoz.org/directories almost daily. What's the Moz.com equivalent URL?

    Product Support | | BrianAsh
    0
  • BeytzNet


    Hi, It seems that the MOZ New response to Question emails are getting my mailbox stuck (using outlook). This does not happen with any other email including your other reports and emails. Maybe its only me but it happens to me on two active questions I have with you (2 different new response emails I got). Thanks

    Product Support | | BeytzNet
    1
  • ChristinaMaria


    Hi, I recently had to change my bank and forgot that my payment for my moz PRO subscription was automatically deducted on a monthly basis from the older bank. I just realized this recently and have switched over my payment card to reactivate my account but now I see that my campaigns have been wiped as well. Could you please please please, reactivate my past campaign.  There was so much history/past information there and I won't be able to recreate it to see the changes in the campaign and measure progress! Please help! I would really appreciate it. I am coming to the MozCon conference in just a couple of weeks and am looking forward to more wonderful insights from you guys! Thanks much, Christina Kettman

    Product Support | | ChristinaMaria
    0
  • EarGear


    I am new to MOZ and am curious if each of my clients should have their own MOZ pro account or if I, ( ME the designer & optimizer ) just needs an account and i add each of the clients website to my account? ie. do i log into 6 different clients MOZ accounts? or do i personally create a MOZ account and each site is set up as a Campaign? any advice? thanks,
    Chris

    Product Support | | EarGear
    0
  • rmsiddiqui


    Dear Moz team, I have subscribed for 1 month free Moz trial account. It was free but to subscribe this account I need to put my credit card details. Suddenly at the end of this 1 month term period Moz tried to cut 149 Dollar from my account without notifying me. But they could not because my credit card was locked. Is not a kind of cheating? I tried to delete my credit card deTails from the account but there is no option to delete. Why? please answer my question and delete my account permanentl. Rezwan Siddiqui rmsiddiquii@gmail.com

    Product Support | | rmsiddiqui
    0
  • jon.white


    Hello! I am the Moz Analytics product manager here at Moz, and I want to let you know about a change that is coming. Brand and Mentions is being retired
    On August 20, 2015, we are retiring the Brand and Mentions feature in Moz Analytics in order to focus our efforts on features core to search marketing. Don't worry though, you can still use Fresh Web Explorer to access the same data instead (more below). Why?
    When we first launched Moz Analytics in 2013, one of the goals of the application was to allow you to track the visibility of your brand and how it relates to your branded organic traffic and direct traffic. However, since then, a couple of things have changed: (not provided) for Google, and now Bing, have meant that it has become almost impossible for us to accurately estimate the amount of traffic that has come from branded organic keywords. We had to adjust product direction based on this. We have learned our Moz Analytics customers are still more passionate about our core SEO features (rankings, links, traffic and crawl) than they are about Brand & Mentions. Unfortunately, it didn’t evolve as we intended
    While other tools and features have seen significant iteration and improvement over time, Brand and Mentions has not. We no longer feel it is the quality we owe our customers, and recognize that Fresh Web Explorer offers better functionality. A retirement benefit, if you will, is that we will be able to focus time on innovating our other core SEO tools. Fear not! Fresh Web Explorer gets you all the data you need!
    If you are a regular user of Brand and Mentions, don’t worry – You can still get all of the data in Fresh Web Explorer; a searchable database of millions of recently published pages and articles, which is updated every 4 hours. To learn more, visit the Brand and Mentions page for any Moz Analytics campaign. Now there is only one place you need to go to find mentions data. We have also increased the number of Fresh Web Alerts you can setup from 10 to 35. What Brand and Mentions users need to know A small number of customers will be impacted in the following ways: If you have a custom report setup with Brand and Mentions data, this data will disappear from reports published after the feature is retired. You don’t need to do anything, this will happen automatically. Fresh Web Explorer allows you to see historical data for up to 30 days, whereas Moz Analytics showed saved query history longer. To see trended data for longer than 30 days you will need to export it periodically. OK got it! What should I do now? If you were not using Brand and Mentions, then this change doesn’t affect you.  If you were a regular user, you’ll need to move your queries to Fresh Web Explorer before the shut-off date: Visit a campaign and use the link at the top of the Brand and Mentions Overview to learn how. More questions?
    Please feel free to post comments and feedback below. If you would like help migrating your data, use the Help button in the bottom right of your screen to chat to one of our Customer Success team members. Thanks! Jon

    Product Support | | jon.white
    6
  • Azurius

    Unsolved

    crawl error crawling crawl

    Hello,
    I don't understand why MOZ crawl only the homepage of our webiste https://www.modelos-de-curriculum.com We add the website correctly, and we asked for crawling all the pages. But the tool find only the homepage. Why? We are testing the tool before to suscribe. But we need to be sure that the tool is working for our website. If you can please help us.

    Product Support | | Azurius
    0
  • T_Cooper


    For years I've been managing campaigns in Moz through Moz Pro. This enables up to 5 campaigns. One of my clients wants access to their campaign and are happy to pay for a new Moz Standard account just for them. My question is - can this be done? They would like my company (or more specifically me) to still have admin access to the account. I'm confused as to whether multi-seat is the right way to go? I don't want my client to login to my current Moz Pro account as I have other client's campaigns on it. Can anyone help as to the best approach.

    Product Support | | T_Cooper
    0
  • TheWebMastercom


    For some reason my Campaign hasn't run this week.  It was supposed to run on Sunday, and it is now Tuesday. Just wondering if someone from support can take a look. Thanks.

    Product Support | | TheWebMastercom
    1
  • authority-networks


    I see that there are 3 other levels to a Moz Community Profile that users can have outside of the traditional 5 levels earned through points (Contributor-Oracle) and they are Pro, Associate and Staff. Obviously, Staff is someone who works at Moz but what do Pro and Associate mean and how do you get them?

    Product Support | | authority-networks
    1
  • Vivid-North


    My campaign settings are for 500 pages to be crawled which I understand means it will be done once per week. However my data is stuck from a few weeks back and still hasn't been updated. Can you help?

    Product Support | | Vivid-North
    0
  • Atomicx


    A lot of links seem to be broken or glitching with the Moz Campaigns dashboard. For whatever reason moz decided to archive my campaigns without permission. It then will not let me activate them again, forcing me to recreate them. When I go to the campaigns page, it will not show me my active campaigns, including ones that I have just made and it is impossible to get to them unless I save the campaign id and manually navigate to it in the browser. This has been tested on every web browser, so it is not some kind of user error or browser thing on my end. How can I get to my active campaigns since Moz will not show them to me?

    Product Support | | Atomicx
    1
  • Multiverse-Media-Group


    Hello. For the last two days, my dash board has been showing this... Screen%20Shot%202014-07-30%20at%2012.36.12%20PM.png

    Product Support | | Multiverse-Media-Group
    1
  • TriforceMedia

    Solved

    I am having issues just exporting any kind of PDF reports. Is there something going on or some glitch? I have tried 3 different browsers and still have the same problem. All I get is the ajax wheel spinning and then it times out.
    b704ec57-5b3a-491d-9433-47576466ef20-image.png

    Product Support | | TriforceMedia
    0
  • Josh.B


    Hi, I keep on getting this error on my moz campaigns "Our connection to your Google Analytics account was lost. Don't worry, you won't lose any data. Please reauthorize now." Everyday i click the reauthorize now and make sure everything is sync properly, but I keep on getting the same error everyday, is there something wrong with GA connection with Moz? I really need urgent help with this problem as I have more than 15 campaigns on moz and this tool is very important for my reporting. Thanks

    Product Support | | Josh.B
    0
  • Firestarter-SEO


    I am trying to block roger from crawling some UTM urls we have created, but having no luck. My robots.txt file looks like: User-agent: rogerbot Disallow: /?utm_source* This does not seem to be working. Any ideas?

    Product Support | | Firestarter-SEO
    0
  • ThomasHarvey


    I've seemed to have a load of issues as of late. Just small graphical things but still enough to make me concerned. 1. https://moz.com/community/users/4207879 being noindex (however it seems to other users an external tools work) (image proof: https://i.gyazo.com/2e77c94ffd068718e9e149e8afef1e44.png ) 2. No mozpoints: https://gyazo.com/9e0777af3ebbdb6ad58a395bafe28a52 3. I'm a staff member? https://i.gyazo.com/5d7b156c13fa1d0bb6c2e0af3467423f.png 4. Trying to respond when logged out: https://i.gyazo.com/9f5fe8efd372920391a9a54178561e0b.png (not really a bug, however could be a better experience) These have all been sent via support, just wondered if it was just me having issues? Seems i'm staff on this one too: https://i.gyazo.com/6f1bc6372180f4f9f1cb1c7d6f6d941c.png

    Product Support | | ThomasHarvey
    0
  • GPainter


    Is any one else getting a 503 error (I'll copy it below) whilst trying to get on Moz, I can get to the home page but going to internal links I get the error, I managed to get onto Q&A via an external link. I've been having some troubles the last few weeks with logging on etc. Most importantly Is Roger ok ? Error 503 Service Unavailable Service Unavailable Guru Meditation: XID: 1257248781 Varnish cache server

    Product Support | | GPainter
    0
  • regolv


    When i click on Moz Analytics button on top right, it takes me to the screen where i could/should choose compaign, but compaigns does not load. 😞 Chrome throws sript loading to long. Safari just loads page till infinite. Firefox throws alert that one specifi scritp is taking to long to load. I can't get to any compaign 😞

    Product Support | | regolv
    0
  • TroyRiegle


    I've sent a couple of emails.   I know everyone there is busy. But I'd like to cancel my MozPro subscription and not sure how to go about it. Troy

    Product Support | | TroyRiegle
    0
  • dailycms


    When creating a new campaign. Why is www.sommer.nl not a valid URL?

    Product Support | | dailycms
    0
  • ianatkins


    Hello, In the site crawl report we have a few pages that are status 430 - but that's not a valid HTTP status code. What does this mean / refer to?
    https://en.wikipedia.org/wiki/List_of_HTTP_status_codes#4xx_Client_errors If I visit the URL from the report I get a 404 response code, is this a bug in the site crawl report? Thanks, Ian.

    Product Support | | ianatkins
    0
  • Corporate_Synergies


    We applied the tag to our website but Moz still picked up an error in Duplicate Page Content and Duplicate Title for http://www.corpsyn.com/ and http://www.corpsyn.com/index.html after the crawl was completed yesterday. From the forum last week, we tried using the rel=”canonical” tag to tell the Moz crawler that the two pages are the same on purpose but it didn't work. Below is how the code looks on our site up until the rel=”canonical” tag  is added: http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
    http://www.w3.org/1999/xhtml"> <title>Group Employee Health Benefits | National Insurance Broker</title>
            css/style.css" type="text/css" />
            css/style_index.css" type="text/css" />
            ”http://www.corpsyn.com” /> Is there something else we can try? Thanks

    Product Support | | Corporate_Synergies
    0
  • ScottShrum


    Maybe this is a dumb question, but why is there no login link/button on the home page now? (See attached image.) Thanks! Paq1Jle

    Product Support | | ScottShrum
    0
  • Nikki959


    Hi A number of our campaigns have been disconnected from GA and every  time we connect them it says it has, but when you go back, it is disconnects again. I found this thread on this forum: https://moz.com/community/q/google-reauthorization-in-moz#reply_216161 Is this still relevant? Thanks. Regards
    Nikki https://moz.com/community/q/google-reauthorization-in-moz#reply_216161

    Product Support | | Nikki959
    0
  • journeybeyondtravel


    Hi Everyone! I have moved my website from HTTP to HTTPS. I believe that I've done everything correctly. Now that I've done that, do I need to update my Moz campaign (and how to do that)? Or, will Moz handle it itself? Or, do I need to create a new campaign with the HTTPS url? Thanks so much!

    Product Support | | journeybeyondtravel
    0
  • Multiverse-Media-Group


    Hey. I'm trying to get a PDF of the on page report so I can see a list of each issue. This works well if you're logged in and just navigate through the different tabs, but not so well if you export. All I get is an overview of the number of the priority issues, but not the URLs and the specific problems. I know you can export a CVS, but that's not a very good branded way to export this. What I'd like to do is export a report that is fairly gainular so I can provide "before and after" reports for work we completed. As is stands now, I have an overview PDF which sucks and can't provide any more details or a CVS which has all the details in the world, but is so in depth it's hard to navigate, especially for clients who don't know what they're looking at, not to mention it's not branded!!! There should be way more options for reporting here. Please let me know if you can do something about this or if I'm just missing something. Thanks. Micha

    Product Support | | Multiverse-Media-Group
    0
  • Multiverse-Media-Group


    Okay, so I've brought this up a couple times to your team and have always been met with resistance and confusion, but I really feel like the fundamental design of your on page grader (the auto one) needs some changes in order to be really useful. Let's start with the basics. An on page grader is supposed to be a tool where you can enter your keyword or keywords and have it scan the URL to see how well the keyword has been implemented on the page. It checks for heading use, anchor text, alt tags, frequency of use, etc. We all should get this if we are here. Now, your manual page grader does just that and does a great job of it. I find it very useful for checking newly created pages, landing pages, competitor pages and the like. However, your auto version found in the Search > On-Page Optimizations is the culprit here. So, according to several staff at Moz, this tool scans your site every week when the rest of your site scan is done. It then takes the rankings of pages for ranked and tracked keywords and assigns a grade for that page. Here's the major problem.... in almost all of my accounts, it very rarely gets the association with keyword and URL correct. Thus, it returns a low page grade even though the grade of the URL would be an A or B for the correct keyword. What seems to be happening is I'm tracking multiple keywords, sometime close variations. This grade tool in a lot of cases is grading a page more than once for several keywords it's ranking for. All the variants it gets a low grade for because the exact keywords isn't in the title, headings, etc. The second thing that seems to be happening is some pages are not being graded using the primary keyword, but instead a variation. In this case it only shows low grades for the page. On one occurrence of trying to discuss this issue with you, I got scoffed at for saying the tool was "guessing at which keyword to use for the grade". Your staff was very adamant in saying "it's not a guess!" My counter point was, call it what you want, it's in accurate to the intended keyword to be optimized for. Now, when one first gets to this tool, all of the above doesn't seem like that big of a deal because there's an "add & manage page grade" section. This section allows you to add and manage page grades. So, one would think that you could go to this tool, add an page grades for keywords that the tool didn't automatically associate and delete ones that it added with an incorrect association and that would be the end of it. However, that's NOT quite the end of it. At your own admission, the tool doesn't function like that. Each week when a new scan is completed, these pages grades essentially reset. So any page grade that you deleted will simply show right back up again. Now, before I go any further, let me explain why this is such an issue for me. First, on page optimization is something my company does and sells as a service and we are pretty good at it. Not saying we're the best, but we're better than most. That said, one of my reasons for choosing Moz was because according to the verbiage on the pages, one can create branded reports to include on page optimization. However, when the tool doesn't get the right keyword to landing page AND there's no way to manually override it, then basically all of my reports make it look like my pages grades suck, when in face they don't. Now, if in my campaigns I only added the exact keyword for each page and didn't do any variations of, then this tools becomes much more accurate. However, I want to track multiple variations. Bottom line is this: I need a page grading and reporting tool I can count on and actually use. Thus far, you solution is riddled with problems and every time I bring it up, you fight me on it saying it's working as it's supposed to. What I'm saying here is "as it's supposed to" is fundamentally wrong. I'd like to discuss this with someone at this point, and preferably someone a bit higher up than a first tier support person because frankly, I'm not getting anywhere. Overall I love your service, but it's things like this that have me questioning wether or not Moz is right. I'm giving you opportunity after opportunity to prove to me that it is. Help me work this out so we can continue that trend. Thanks, Micha

    Product Support | | Multiverse-Media-Group
    4
  • oakvillePainters


    I am trying to send the full report on my site, www.torontopainters.org for them to examine it but apparently I forwarded the email but it was not useful it was just the first page or something. Thanks Vic

    Product Support | | oakvillePainters
    0

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