Unanswered Questions
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Unsolved Multiple Locations for One Client on Moz Local
Hello, I have a client that I want to do local SEO for. They have two locations, both cities in Tennessee. To do this, would I just start two separate locations in Moz Local? Or would that cause a problem, making them look like separate "entities" in directories?
Moz Local | | ljudy0 -
Unsolved Google Analytics (GA4) recommendations for SEO analysis?
Guides on Moz and elsewhere mostly refer to Google Analytics' Universal Analytics (UA). However, UA is being replaced with GA4, and the interface, options, and reporting are very different. Can you recommend a clear, thorough, and effective walkthrough of how to set up useful SEO reports in GA4? Is there a simple tool you recommend that will help connect historical data from UA to GA4 when GA4 is the only option available? If there's no simple tool, what values do you recommend retaining from UA for effective historical reporting? How would you use them? At minimum for reporting, I'd want to show month-to-month changes and year-to-year changes (in percentages and in real numbers) for the following: all site visits all organic visits organic visits as a percentage of all site visits organic visits that led to a specific goal completion organic visits that led to any goal completion Thanks in advance for your help!
Reporting & Analytics | | Kevin_P1 -
Unsolved Keyword data hasnt updated in over a month
I have already talked to Moz support and it was unhelpful. A large part of why I am paying for this membership is to track my company's overall rankings and keyword data. It has been well over a month since the last update when I search my company's name under "keyword research" and search by site. It hasn't budged yet it says it updates every two weeks. What gives? What value is Moz even providing to me?
Keyword Explorer | | mwolfer0 -
Unsolved Different KD
I am using MOZ keyword explorer for quite some time. Yesterday I was checking KD for a keyword of my new tech-related website but it showed a different KD every time for the same keyword. The keyword is "NEW JERSEY IT SUPPORT", the first time it showed 29, and 2nd time it showed 33. Why is this happening?
Keyword Explorer | | beuiakahaha4210 -
Unsolved Next scheduled Domain Authority Update?
Hello, can someone with API access please check it for me? I am told it is available here: http://moz.com/products/api/updates Thank you
API | | archimede910 -
Unsolved Product search menu Canonical tag and missing description errors
We have recently migrated to an entirely new website, Moz is now picking up many meta data issues, the bulk of these are from descriptions and missing canonical tags from product search pages (i.e, customer searches for a product and the search results page is the one being picked up, is this is a big issue for the site's overall SEO rating and if so what can be done to resolve this?
Moz Pro | | iPharm0 -
Unsolved Cannot edit my moz local in my dashboard
I'm trying edit my moz local , and each time i click dashboard to edit, i i cannot edit.
Moz Local | | 1on10 -
Need help with Meta tags generator
Hello, I am doing SEO for my business website. I am trying to generate Meta Tags here
On-Page Optimization | | webdropyyc
https://webdrop.ca/seo-tools/meta-tag-generator What should I enter for "Search engines should revisit this page after ". We are not going to change content on daily basis. 7 Days or 30 days are good enough?0 -
Unsolved I forgot to cancel the trial period on time and my card is charged
I forgot to cancel the trial period on time and my card is charged.
Product Support | | Pasindukw
I sent 2 emails to help@moz.com with my account credentials. But I didn't get any reply yet. How can I get my money back?0 -
Unsolved Listing Permanence
Do listings revert to original state after cancelling Moz Local subscription? I know Yext is a feed that needs to be in place for their listings to show, and when you cancel the subscription, the listings all revert to how they were before you started (if you are lucky). I was told that Moz Local was different by a rep of the underlying platform that Moz white labels. Is this true , or still true? Thanks
Moz Local | | TroyP0 -
Unsolved How does Moz compile the "Important pages on your site are returning a 4xx error!" report?
I have over 200 links in this report (mostly from a staging site). I have deleted that staging site and I cannot find the reference to the other links. So my question is, where is Moz finding these links?
Moz Pro | | nomad_blogger0 -
Unsolved Building a report that provides all ranking keywords to specific pages on my website
I'd like to build a report that provides me all of the ranking keywords (tracked and un-tracked) for about 100 specific webpages on the rockhurst.edu site. I can pull the keywords from Keyword Explorer using the exact page url, but I don't want to have to do that individually for all 100 or so pages.
Keyword Explorer | | Dave_Hunt0 -
Product markup for a website that doesn't show prices
Hi, I am working on a site that presents several products with their descriptions and features, but does not include e-commerce functionality, so it does not show prices. I would be interested in understanding how to properly use the Product markup since the Offer field cannot be filled in. What are your experiences or advice on how best to handle this? Do you have advice on different vocabularies to Product? Thank you very much for your help!
Intermediate & Advanced SEO | | filippodanesi0 -
Unsolved Website Traffic
Greetings All. I'm working on a new business website for a client, and I've been accessing the site numerous times daily (troubleshooting, confirming changes, etc.). I've been using Google search to access the site, and I use a VPN so that my IP would be random. So I would presume that the site traffic should be increasing. But on the last Moz Pro crawl, the site traffic was still listed as 0.
Getting Started | | depawl52
Is there a minimum amount of traffic required before Moz recognizes it or is something else going on?
Thank you.0 -
Ranking a Polish website in English with existing keywords
I have a website that is currently in Polish and I'm interested in ranking it for the same keywords in English. I'm wondering if I need to create entirely new pages for the English version or if there are plugins or other tools that can help me translate and optimize my existing content for English search engines. my website seo factor. Any recommendations or experiences are greatly appreciated!
Technical SEO | | mohammadrehanseo0 -
Unsolved WHY IS NO ONE AT MOZ CUSTOMER SERVICE RESPONDING??! THEY STOLE MY MONEY
AFTER MAKING PAYMENT FOR MOZ LOCAL I WAS ASKED TO CLICK THE LOCATION ID TO GET STARTED BUT IT JUST LOOPS TO THE SUBSCRIPTION PAGE. ALL BUTTONS JUST LOOP. I SENT 10 EMAILS TO MOZ AND THEY CLAIM TO RESPOND IN 24 HOURS BUT IT HAS BEEN LONGER THAN THAT! IS THIS A SCAM SERVICE AND WAS I JUST ROBBED OF MY MONEY!!! HOW DO I CALL THESE PEOPLE SINCE THEY ARE NOT RESPONDING TO EMAILS!!! ???/
Moz Local | | ShopSplendor20 -
Unsolved Mistake on keyword stuffing detection(in my view)
Hello!
Moz Bar | | Seoman45
In Mozbar, optimization factors
"Avoid Keyword Stuffing in Document"
If a blog (or any other page) publishes an article, and that article attracts a considerable number of questions, it is inevitable to prevent repeating the keyword on that page. In other words, using keywords by users in comments should not be considered as "Keyword Stuffing". In my view, if this is true, you need to optimize the detection of "Keyword Stuffing".
By the way, thanks for the valuable service and tools for SEO.
Best regards,
Abbas0 -
Unsolved Does anyone know why the MOZ SERP analysis has become so slow that it's not even useful?
Does anyone know why the MOZ SERP analysis has become so slow that it's not even useful?
Moz Pro | | PLEXI3 -
Breadcrumbs and multiple parent categories on Shopify site - what's the answer?
Hi Mozzers... I'm working on a Shopify site - it is polyhierarchical with multiple parent categories for each product. Not uncommon with Shopify because of issues with faceted nav on that platform. The problem is that defining ONE breadcrumb trail back to the homepage, it works against UX, as people will be wanting to go back to the previous search results, primarily, to revisit the parent category specific search (this is an ecommerce site with a huge number of products). So heaven knows what to do. I could do: (1) Home / Product to avoid the issue. Not very good for UX though as where is the previous category page (where more than likely a product search was carried out). (2) Home / Specific Previous Search Page - Parent Category / Product (if that is possible without upsetting SEO performance - I don't think it is - but any advice is welcome) (3) or I could define one specific path and also include: Return to Previous Page / Search as a separate clickback link outside of but adjacent to the breadcrumb trail (I think Macy's used to do that): https://baymard.com/blog/ecommerce-breadcrumbs The problem with defining a specific path is it flys in the face of UX in the context of this site! Although of course defining one path seems to be best practice for SEO. Any help would be gratefully received! Thanks a million, Luke
Intermediate & Advanced SEO | | LukeRow0 -
sibeshargh
CMS is shuffling our ranking on daily basis for our website: sibeshargh.com , which is annoying. Almost on daily basis, in evening
Technical SEO | | bryanvalentin0 -
Unsolved Log in with Safari
Hello in the last month or so I seem to no longer be able to log into Moz using Safari 15 on my Mac. I have content blockers disabled (though that shouldn't be a requirement anyway). Please fix!
Product Support | | duncanwilcox0 -
Unsolved Finding broken urls
Hello, This feels like it should be straightforward but I'm not having much luck. I have a pdf url which is no longer in use and takes the user to a 404 page. I want to find all instances of when this pdf url is used on my site so I can update the copy and remove the link. Please note - a redirect is not the right solution for this issue. Hope you can help. Thanks, Mary
Moz Bar | | rj_dale0 -
Unsolved when is the spam score updated?
when is the spam score updated?
Link Explorer | | Tv24.ro
we have been waiting since December to see an update of the spam score and moz is lying to us continuously. Shame, whenever we ask questions, they don't answer us, I think they almost make fun of people.
I requested an update to antena24, tv24, digi24, alba24, g4media, b1tv,newsela0 -
Unsolved Are Healthgrades updated
When using Moz Local to update a medical center's citations, will Healthgrades be updated as well?
Moz Local | | meganmmcnutt0 -
Cancellation questions? Ask them here!
We handle cancellation concerns individually through our help team! Please reach out to them directly via email at help@moz.com! We also have a help article that walks through exactly how you can cancel or make changes to your accounts: https://moz.com/help/your-account/manage-subscriptions/cancel-moz-pro Thanks!
Product Support | | HayleyBowyer0 -
Unsolved Export to csv does not work
HI friends. For long time I cannot download csv reports for links. I need to export new spam links sort by spam score and compare to existing but export to csv button spins for ever and nothing happens
Moz Pro | | netcomsia0 -
Unsolved Moz is showing old results for site craw issues
Moz is showing old results for site craw issues, the ondemand craw works but I can't fix these issues without knowing what causing them.
Moz Pro | | paulwildweb0 -
Product markup for a website that doesn't show prices
Hi, I am working on a site that presents several products with their descriptions and features, but does not include e-commerce functionality, so it does not show prices. I would be interested in understanding how to properly use the Product markup since the Offer field cannot be filled in. What are your experiences or advice on how best to handle this? Do you have advice on different vocabularies to Product? Thank you very much for your help!
Intermediate & Advanced SEO | | filippodanesi0 -
Merger & Acquisition Best Practices
Our company (DA 40) recently acquired another company (DA 20). The domain for the acquired company is up, and I am being asked if we should keep paying for the domain. I have a couple of questions regarding this. Is it best practice to continue paying for the older domain and do 301 redirects to our website? If yes, do I have to add 301 redirects for individual matching pages? For example, if the old site has the topic XYZ, should a 301 go to our site if we have a similar page topic XYZ? What about contact pages, about us, etc? Do we redirect all non-matching topics to the new home page? Or in the case of their blogs, do we redirect their blogs to the new blog home page even though we are not keeping their old blogs? What if our company keeps acquiring other companies, are we to assume we have to keep paying for the domains of the acquired companies? Is there anyone out there that would say stop paying for the old domain and just review the company's inbound links, reach out to those sites, and make sure they link to the new site instead? Thanks for the help in advance.
Intermediate & Advanced SEO | | CharityHBS0 -
What do we know about the "Shops" SERP Feature?
I came across this SERP Feature in a search today on a mobile device. It does not show for the same search query on desktop. What do we know about this "Shops" SERP feature? shops-blur.jpg
SERP Trends | | seoelevated0 -
Unsolved My Q&A
Are questions I ask only visible to me or everyone using MOZ? Can I make my question not be public to anyone and only to people under my company account?
Product Support | | amandale0 -
Check out our Moz Status Page for current outages
You can see updates regarding known outages on our Moz Status page here: https://moz.com/help/status/maintenance-and-outages
Product Support | | HayleyBowyer0 -
Migration + Change of Address Tool used - previous site de-indexed!!
OMG disaster! Recently migrated my site womencycles.com to moonrise.health. Painstakingly went through each URL manually to map out redirects, notified Google via change of address tool. Bam. My old website has disappeared from Google and my new site has thus lost all it's organic (i.e. redirected) traffic. I don't get it. I think I have done everything by the book, but it seems my old site has disappeared and no authority or link juice has been passed to my new site by the 301s, as the new site isn't ranking either. Some examples: https://www.google.com/search?q=women+cycles&oq=women+cycles&aqs=chrome..69i57j69i65j69i61l2j69i60.1834j0j1&sourceid=chrome&ie=UTF-8 'women cycles' previous position 1
Technical SEO | | tikitaka
https://www.google.com/search?q=chaffed+vagina&oq=chaffed+vagina&aqs=chrome..69i57.2370j0j1&sourceid=chrome&ie=UTF-8 - chaffed vagina, previous position 1 https://www.google.com/search?q=how+long+does+it+take+turmeric+to+shrink+fibroids&oq=how+long+does+it+take+turmeric+to+shrink+fibroids&aqs=chrome..69i57.1355j0j1&sourceid=chrome&ie=UTF-8 - how long does it take turmeric to shrink fibroids, previous position 1. Biggest traffic source pages were: https://womencycles.com/blog/top-10-home-remedies-that-claim-to-tighten-vagina-do-they-work/
https://womencycles.com/blog/sore-breasts-after-period-has-finished/
https://womencycles.com/blog/what-is-vaginal-gas-queefing/
https://womencycles.com/blog/tired-during-ovulation/
https://womencycles.com/blog/how-to-get-rid-of-saggy-vag-without-surgery/
https://womencycles.com/blog/vagina-chafing-causes-treatments-to-prevent-it-from-coming-back/
https://womencycles.com/blog/vaginal-dryness-during-pregnancy/ New blog articles on new site, with 301 redirect in place, but not ranking Screenshot shows my search traffic for my new site. Site migrated 13 June. Any ideas anyone??!Screenshot 2022-06-28 at 13.27.41.png0 -
Unsolved Mozscape API subscription
We have questions regarding our subscription and the plan we are on. We are more interested in Mozscape API and not the features that we have access to currently. Will you let us know how we can change. Is there some one that we can chat with. Thanks,
API | | PatientPop
Naveen
naveen.sarabu@patientpop.com0 -
Unsolved Why is Moz reporting 308s as 302s?
Got a looooong list of redirect issues in my crawl for a new client, all reported as 302s but as far as I can see they are all 308s... which is perfectly fine, right, or have I missed a memo? They even confirm the 308 status in the moz detail.
Moz Pro | | Algorhythm_jT0 -
Correcting errors in Knowledge Panel and Answer box.
My organization is lucky enough to have a knowledge panel associated with our brand search: IEEE
Research & Trends | | SledDawg
And, I "own" the panel e.g. Google knows that I am associated with the brand and multiple web properties related to it. (IEEE has many hundreds of related websites, and the domain ieee.org is one of the oldest on the internet.) However, Google consistently displays incorrect information in the panel.
I have spent much time "suggesting edits" for these data points, with some success over time. But, there are some things that they just won't fix. If you do that search for "ieee" you can see in the panel the Executives datapoint. The two individuals listed there are not executives of the IEEE organization. (IEEE is a professional membership organization with over 400K members around the world.) Those two guys are in fact members of IEEE, but they are not associated with the central organization. The actual principals are listed on the Wikipedia page that Google is using to populate other data points since it is a "trusted source": https://en.wikipedia.org/wiki/Institute_of_Electrical_and_Electronics_Engineers
Despite my contacting Google over and over with the correct data, and proffering references to multiple pages that contain that data, including our own organizational pages: https://www.ieee.org/about/corporate/leadership.html
the Google team the "owns" the Knowledge Panels tells me: "We’ve reviewed your feedback, and unfortunately, the change you want to make to Institute of Electrical and Electronics Engineers isn’t supported at the moment. There are parts of Google Search that can’t be edited or removed, such as content that is found on publicly available websites, unless that information is inaccurate." I had a couple of messages from actual signed individuals on that team telling me that they could not make such a change, because, in effect, the algorithm was populating the Panel and it was out of their control.
This seems crazy to me. They are letting incorrect info stand for months at a time, despite a "trusted source" at the organization in question providing the correct data.
I have had similar experiences with info in Answer Box sections of the SERP, for various other organization-related data points. This is becoming internally awkward, in that members and staff see this incorrect info and come to me to get it corrected. Not to mention that it harms the organization by misrepresenting it. Thoughts? Suggestions? Have others had success in effecting such corrections?0 -
Unsolved November Invoice
Hi Moz Team! I am trying to download the November invoice but it says it is no longer available. Could you please help me to send me the invoice?
Product Support | | Ecomsur0 -
blog url structure change affect on pagerank
We are looking to change our blog structure which will help us with the organization of the topics but the url structure will change if we do this. Right now all of the blogs are under a general news blog, which we will be breaking out articles into several blog category topics Current:
Technical SEO | | theblueprints
example of current structure
current site: https://domain/blogs/news/blog article name Proposed Change:
current site: https://domain/blogs/keyword-name-of-blog-category/blog article name We have ranked #1 for several keywords that we would like to preserve the ranking if we make this switch with 301 redirects. Looking for suggestion on the percentage of chance our ranking will be negatively affected and by how much? Also what everyones recommendation is if we should make this switch or not touch the urls. Your help is appreciated, thanks in advance.0
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