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Category: Reviews and Ratings

Dive into how to manage reviews and ratings for your local marketing strategy.

  • mwaters1979


    After a year looking at the SERP's of the competition vs our listings I can't figure out what we are not doing by the numbers that is keeping the rankings down.  Even looking at the Moz My Business report I don't see what's missing here. https://tools.brightlocal.com/seo-tools/admin/location-dashboard/location/353989/gpw/view#tab-1685931

    | mwaters1979
    0
  • AAEPA2011


    Can anyone verify if it is allowable to add Google reviews to your testimonials page? I know you can't use schema on these reviews. If it is allowable, should these be images so that they don't get indexed and flag duplicate content? Thank you in advance for your help. Rita

    | AAEPA2011
    0
  • lcourse


    I used to be able to see google seller ratings of my sites at
    https://www.google.com/shopping/seller?q=example.com Now I just see it for sites with a couple of hundred reviews. 
    Is there still any other URL or other way how I can see the seller ratings that google collected so far for my sites (even if I did not reach the threshold of 200 ratings in last 12 months)?

    | lcourse
    0
  • sophiecrosby97


    I have recently started working with a client with bad reviews on Google (2.1/5). Apart from the fact consumers are likely to see these reviews and decide against buying the service the company offers (causing a decrease in traffic), are there any other negative effects on the SEO?

    | sophiecrosby97
    0
  • MarketingChimp10


    Hello Moz World, I was researching different ways to expand a client's SEO beyond his brick and mortar location. I listen to a webinar by Brightlocal on tactics I could use to help improve rankings. (Great Webinar, nothing really relevant till after the 30 minute mark). One of the host recommended an app called Nearby Now which will help a local service provider rank in multiple towns by allowing clients to provide a testimonial in realtime in the city that the service was provided and link it back to the website. I sat down with a customer service rep, and it sounds like its a great low cost solution for service providers to rank outside of their brick and mortar location. My question, Has anyone used it? Have you had a good experience? Can anyone recommend a better app? As always, thank you for your feedback and time. Best Regards, Will H.

    | MarketingChimp10
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  • Meier


    Hey gang, First off thank you for any advice. I know we are all busy trying to make our money so I really appreciate everyone who chimes in. Links to studies and articles are also much appreciated. So. I am by no mean an SEO expert, I prefer to dabble in outreach and authentic link building campaigns. So you can imagine my frustration when I pull off a successful campaign, get about 4 or 5 great real links, raise in organic, but don't budge on the maps. I have noticed something. 1. My competition's yelp page has a couple more reviews than me (btw it's a locksmith site, I know it's a rather spammy industry, I don't do black hat...)  BUT their yelp Page Authority is like 46! Same thing with their angies list, BBB, etc etc. MINE IS 1 across the board. Now I know the internet is changing. There is usually no reason for a locksmith site to have a viral blog. Google is looking toward more Citation based authority for local ranking factors. (Or at least that's what they say, I feel like their algorithm is not yet advanced enough to catch all the spammers.) So I am going to have an ethics meeting with my company and make sure we are alwyas treating our customers fabulously as well as sometimes intentionally asking for a review, not just on google, but across all of our web 2.0 platforms. BUT How do I get MY page authority on these directories higher? By back linking to them? DO you guys think these companies actually had campaigns to get links to these directories? Did they just PBN em'? Am I stuck in 2013!? Much love guys.

    | Meier
    0
  • SwanseaMedicine


    Hi everyone, I've got quite a lot of good reviews on Google My Business, but I don't know how to get these to appear on my Knowledge Card. Any ideas for importing these across? I'd also like to include my social media tags in this card, but the HTML that I've tried to use has added the text to my homepage, whereas I wanted it invisible on the homepage but the social tags to show up in search. Cheers!

    | SwanseaMedicine
    0
  • Brett-S


    Hi,I understand that rich snippets can't be used to promote adult-related content, however, what does Google specifically class as 'adult content'?We sale sex toys, lingerie and accessories, like lubes etc. I understand that sex toys may not be supported, however, I wouldn't see an issue with adding rich snippets/schema markup to the lingerie side of the site.After doing some research, it seems as if Amazon have rich snippets on adult related content, including cock ring products and lingerie. If we add schema markup - will Google simply not display the snippets, or will they penalise the site?Thanks!

    | Brett-S
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  • wright335


    Hello Experts, For my Ecommerce site I am using third party review service. Now my query is :- The reviews which is showing on my third party site if same review I can show on my product so will google consider this as duplicate content? Now that product listed on one of the category and that category page before footer section I have section of "Recently Reviewed" section in that section also it is showing same review of that product so is it fine? Will google consider it as duplicate content? Lastly I do have few subcategory pages before footer section I have section of "Recently Reviewed" section in that section also it is showing same review of that product so is it fine? Will google consider it as duplicate content?Note - Image attached of Review section -  Which is visible on category and subcategory pages.FYI - This I am doing for two purpose 1) For Visitors purpose so he or she will know reviews about my products 2) As it is customer own written reviews so my pages will get fresh content.Please share your viewsBiKmp

    | wright335
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  • SwanseaMedicine


    Hi all, my business is on Google's knowledge graph carousel but it hasn't sourced any of the images I've provided. I've set up a G+ & YouTube account. I've added images to our wiki page and added photos to Google for our business, but to no avail. Any ideas? Cheers all.

    | SwanseaMedicine
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  • LinkRightMedia


    Good day!We are concerned about Google's updated Guidelines in ratings and reviews, specifically as quoted in the SEO Roundtable: "The new guidelines specifically disallows you from using 3rd party reviews, found on other sites, and marking those up on your site."https://www.seroundtable.com/google-updates-reviews-markup-guidelines-22608.htmlThe Guidelines are here https://developers.google.com/search/docs/data-types/reviews#local-business-reviewsWe enlist the use of a 3rd party aggregate for one of our client's (service business). Since, in effect, it is a 3rd party review site, and what the shortcode does is copy reviews from that third party site and mark them up on the client website. What do you guys know about this update, and what are is your take on what the update says and how it relates to a 3rd party review aggregators? Thanks!

    | LinkRightMedia
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  • Meier


    Hey Gang! So I have a client with multiple locations in different metros. I would like to set up a page in WordPress for each metro that the technician can give to the happy client so they can review us. I would like to have a link to my GMB, Yelp, Yellowpages, and whatever else I can grab. Is there a badass plugin for this or what would you guys do? Much love.

    | Meier
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  • TimHolmes


    OK Moz peeps... Right then, I have just been reading an article over on SEO RoundTable from Barry Schwartz. NEW Local review guidelines for businesses - take a look. It in effect alludes to Google stamping all over review schema and snippets, third party review solutions/providers and really trying to limit how they are used. I have interpreted the new guidelines to say that you can no longer mark up and use external stats on your own site in the form of aggregate ratings from the likes of TrustPilot, Feefo, Revoo (some uk review sites) and more.... These were the two key lines for more Only include reviews that have been directly produced by your site, not reviews from third-party sites or syndicated reviews. Aggregators or content providers must have no commercial agreements paid or otherwise with businesses to provide reviews. What does everyone else think? and how soon before people get penalised (if ever) for marking up external stats to make your own site and services look more favourable... Could definately be a slap in the face for Serp CTR and onpage conversion optimisation. Also how do people expect this to affect PPC review rating going forward. Will Partner sites become a thing of the past? Looking forward to a good discussion here 🙂 PS - I am not staff at Moz just have a t-shirt which is my avatar. I am not sure why below my avatar it suggests I am Staff due to the tag added to it. Is anyone else getting that on their profile too?

    | TimHolmes
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  • Kurt_Steinbrueck


    I realize that the general results websites can rank differently for singular vs plural keywords, but today when checking local rankings for a client, I noticed that not only does the client rank differently for "church in San Diego" vs "churches in San Diego" but the layout and info of the local results pages are different. "Church in San Diego" (screenshot) shows the phone number and has links for Website and Directions "Churches in San Diego" (screenshot) doesn't show any of that instead has an image. If you click on the image, it brings up a card almost like a popup with info, reviews, and links for the organization. Anyone ever noticed that before? Anyone know why the difference? And if there are different optimization strategies?

    | Kurt_Steinbrueck
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  • znotes


    Hi Moz community, I've been trying to do some on-site work and noticed that our product pages reviews may not be totally optimized. It used to be that all of the text from the reviews appeared in the actual code of the page, but now none of that text appears, so it may not be getting crawled.  The change was most likely released when we had an item page redesign.  However, when I Google a review snippet, it does seem to come up, so maybe Google is crawling that data despite it not being SEO optimized. Is this really an issue if the review snippets are showing up in search, there's been a lot of talk that Google is now better at crawling javascript. Thanks

    | znotes
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  • KempRugeLawGroup


    Is there any sort of guideline on this? Right now, we have very few google reviews. However, I've cross referenced a list of our happiest clients with people who have g+ accounts. There are at least 12 clients, I feel strongly would write us g+ reviews if I asked them to. I want to just get the word out today, but I'm worried if 8-12 reviews in a week would red flag us. I've heard that getting too many reviews to quickly can be a problem, but I'm thinking that more like 100 than 10, but I have no idea. Most of my competitors don't have any reviews, and the most any of them have is 10. I don't know if that matters at all either in terms of triggering a red flag. I'd appreciate whatever insight you all could give. Thanks, Ruben

    | KempRugeLawGroup
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  • irapasternack


    I was doing some research today and came across a business that has 5 reviews, all 5 stars. For some reason, their average is showing as 4.8, instead of a perfect 5. Looking at some other businesses, I see one with 4 5-stars, 1 4-star, and 1 1-star. 25/6 = 4.1666666.  That would round to 4.2, but Google lists them as 4.3. Is Google just bad at math, or are they using some other factor in calculating these averages?

    | irapasternack
    1
  • bpurdue


    Help!  I woke up this morning to a message from Google that says: "Spammy structured data for http://www.riddelllaw.com/ might be dropped from search results."  I am in over my head a bit and not sure what to do.  I looked at Webmaster tools and it says something about the author in the testimonials on my page.  The testimonials page is just a Wordpress Plugin - Testimonials Showcase. Is the "spammy" result just indicated by errors in webmaster tools? Or could there be something else I am missing?  Is this something I can fix on my own or should I hire someone who actually knows what they are doing?  Thank you!!

    | bpurdue
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  • obkommy


    I work with an interior designer who is re-branding and changing her business name to focus specifically on windows. Can she keep her GMB reviews and just change the name of her business, then reverify with Google? She doesn't want to lose her current local pack ranking.

    | obkommy
    1
  • corn2015


    Hi.
    What is required or how long doesi t take for local reviews to show up in search results for a local business? One of my clients is starting to get quite a few positive reviews but he wants to know how long before the star rating shows up in the results.ratings s

    | corn2015
    0
  • CalicoKitty2000


    This might be too off-topic for Moz, but I think many of us might face the same issue, so I thought I would ask. Love them or hate them, we get 90% of our business from being #1 on Trip Advisor.  My biggest competition is trying very hard to take over that #1 spot, so we are working to keep it. Has anyone found a seamless way to ask customers for TripAdvisor reviews?  We email, text, ask over the phone.  But here the problem, Trip Advisor is not the easiest site to leave a review on.  If you are on your phone, they want you download the app.  Some people don't like to download apps. Or, if they have the app already and click "yes" to open the site in the app, it goes to the app store instead.  There doesn't seem to be as much of an issue on the PC, but most people do everything from their phones now.  And if something is a little bit hard, people are less likely to go out of their way to leave a review. So, here's my question.  Has anyone found a better way?  Maybe a form on my website?  Or a process that seems to work better? This does have some SEO implications in that my Trip Advisor page does show up in search results quite a bit as well as much home page.  Sometimes they are #2 and #3 together.

    | CalicoKitty2000
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  • OfficeFurn


    Hello, I work with two ecommerce sites and we've implemented product and review schema back in mid-May. Since implemented, I've seen some of the product prices and review stars start to show up in Google, however, now it seems to be long gone. I've tested sample URLs in Google's rich snippet testing tool and no errors come up and it looks like we have all the required components needed for each schema type. I know Google doesn't for sure show schema, but these sites are a decent size and trustworthy enough where I think they would be showing it. Does anyone have an idea on what I'm missing? Have you experienced something like this? Thanks in advance.

    | OfficeFurn
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  • Jennifer_Hoffman


    Hello, I started using the Rich Reviews plugin for WordPress to display ratings and reviews starting on May 27th, but the ratings are not showing up in SERPs yet. Does anyone know why this might be? The link to the website is below. And when I run it through the Structured Data Testing Tool there are no errors. holtscarpetcleaning.com https://search.google.com/structured-data/testing-tool/u/0/?url#url=http%3A%2F%2Fholtscarpetcleaning.com%2F Thanks, Jennifer

    | Jennifer_Hoffman
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  • Etna


    Hello, I'd like to pull the content of a review from a third-party site and put it on my client's website. My plan is to add review schema to this content but I want to make sure everything I'm doing is white hat before I implement. Can someone please tell me if the following example is okay to do? For example...
    I'd like to pull an entire review from Yelp and put it on my website. I would link out to the review on Yelp and then give credit to Yelp in the publisher section of the schema. If I give credit to the name of the reviewer and where the review is being pulled from (in this case Yelp) on both the actual website as well as in the schema, is this white hat and something I could implement? Also, is "simple review" markup the correct markup to use in this scenario?
    https://developers.google.com/search/docs/data-types/reviews Thanks in advance for your help!!

    | Etna
    1
  • JonathanLeplang


    Hi Mozzers, Is there a way to obtain, easily, the URL for my company's review page on Google+? It's easier to send a link to my customer than to explain how to let a review. Thank you for your help and your time. Regards, Jonathan

    | JonathanLeplang
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  • sageb


    Ok lets say i am doing local seo in atlanta georgia usa for the keyword "wholesale atlanta ga"  When you search "wholesale atlanta ga" the 1st result is hallsatlanta.com under geo search citations, which has 5 backlinks from 2 referring domains with the highest pa of 26 1. then www.bufordwholesale.com/ 1st on organic search with 7 dofollow backlinks with highest pa 43 and from 1 domain 2. http://www.yelp.com/biz/e-mart-wholesale-atlanta2nd I am assuming i just need to get my site submitted to yelp for this backlink, perhaps more citations to outrank. 3. www.wlexperts.com/ 3rd on serps with 3 dofollow links, highest pa 31, coming from 2 domains So to sum it up, if i wanted to outrank a new website for keyword "wholesale atlanta ga" technically all i would need is 8 dofollows backlinks, pa 44+, 3 referring domains, 2 local citations ? And of course repeat this same process for all of my keywords?, my on-page seo is already optimized

    | sageb
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  • irapasternack


    One of my clients has a competitor who has a fairly poor reputation based on reviews on Google and Yelp. But, this competitor allows people to review them on their own website, and their "4.8" rating based on 250+ "reviews" show up in search engine results. I assume they are using schema markup to encourage that. My question is whether there is anything we can do to report this to Google, or otherwise make sure the general public is not fooled by these reviews?

    | irapasternack
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  • DigitalMarketingSEO


    I can't find any up to date information on reviews and whether or not Google pushes up reviews with responses or does the ranking stay the same?

    | DigitalMarketingSEO
    0
  • JulieALS


    We are a bankruptcy law firm and therefore getting clients to post a public review is challenging, as they don't wish to disclose the fact that they filed for bankruptcy. I recently audited our local competitors.  Most just have one or two reviews.  But 2 firms in particular have 6- 10x the amount of what is "normal" for our practice area, and in addition they are 1.)  all 5-star reviews  2.) the only review they had ever posted by that person (seems unnatural that your first and only review is of a bankruptcy attorney).  This is the exact same fact pattern for both attorneys, so I am wondering if they are using a special tool or some how incentivizing clients to leave a 5 star review...is there any way to know if they are using unethical practices? So my question:  how do we motivate happy clients to leave a public review when they the nature of our practice is a private matter?  Is there a helpful tool or method people have found good success with?  Is there a way to leave anonymous or first name only reviews on Google Plus?  We have a lot of review on the testimonials section of our website, but clients who submit ask us to change their name for privacy.  Could we somehow post these on Google Plus for the clients, while still keeping within the regulations of Google? Thanks in advance for your insights!

    | JulieALS
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  • KempRugeLawGroup


    We need to get some more reviews, so we're looking at either getting Grade Us or 5 Star Reviews' services. Does anyone have strong feelings about either one? Or another service? Thanks, Ruben

    | KempRugeLawGroup
    0
  • MiriamEllis


    Hey Local Pals 🙂 As you may have read this past week, Google has FINALLY stopped requiring users to have a G+ account in order to leave reviews. I find this such a breath of fresh air, given what a hassle it was for many customers who simply didn't ever get into the whole Google+ thing to leave reviews on this major player. I believe this can be seen as one of the last stages of the plus/local separation that has been ongoing for many, many months. Given this change, I thought it would be a good time to discuss reviews. My main question is, now that the only thing your customers need to leave a review is some type of Google account, will you be ramping up your Google-specific review outreach? And, in your own experience, do you feel that Google, Yelp or a different review source has the most impact on your business? Would that be ranking impact, leads, conversions, something else? Best practice is to be diverse, of course, but if you could earn good reviews in just one place, which would it be, and why? And, if you have any unusual tips for review outreach, I know the community would love to benefit from them. Thanks for joining the discussion!

    | MiriamEllis
    1
  • PerfectPitchConcepts


    Google no longer favors my client's industry with Google reviews in local Snack Pack results, but a national competitor has markup for site-based reviews that are showing up in organic results, which is a big, shiny, advantage. Rather than have to solicit reviews in two places (Google and the site), I'm wondering if it would be possible/advisable to copy and paste the Google reviews into the site and mark them up there, in an attempt to get Google to feature the rating in the organic SERP result? I don't know if this would work though, since I'm guessing part of the reason that Google accepts the competitor reviews is because they are verified purchases, which wouldn't be possible just cutting and pasting. But is it worth a try? It's too bad though, Google is effectively only showing handpicked, "national" reviews, which does local customers a disservice. Thank you!

    | PerfectPitchConcepts
    1
  • Ryan_V


    Hi everybody, Going to install schema AggregateRating code so our website will appear with 5 stars snippet in SERP. Researching other websites and see two main approaches: Site displays all its reviews on the page where the snippet is
    http://www.meatheadmovers.com/movers/los-angeles.aspx Site displays only a few reviews on the targeted page, and the rest can be found on the other page, where they marked up with schema as well.
    http://www.danielsmoving.com/areas-served/moving-from-arizona-to-los-angeles/
    http://www.alexmoving.net/areas-served/los-angeles-movers/ Google shows rich snippet for both in SERP
    http://prntscr.com/ak1vcs
    http://prntscr.com/ak1vup Though it says here:
    "Make sure the reviews and ratings you mark up are readily available to users from the marked-up page. It should be immediately obvious to users that the page has review or ratings content." Our site has over 300 reviews and I don't want all of them to be in targeted page (home page), of course I prefer to go with option #2 if it's within Google guidelines. is it? What do you guys think?

    | Ryan_V
    1
  • MiriamEllis


    Hey To All Our Local Adepts 🙂 You know how Amazon, Google and Facebook have all been experimenting with how they can become the middleman between customers needing home services and companies that provide those services? Well, Yelp is getting into the game now, too. On the one hand, so many local business owners know the very real impact their Yelp profile can have on their bottom line. I've spoken to local business owners who have told me Yelp drives more phone calls than their own websites do. On the other hand, Yelp has not had an unblemished relationship with business owners or Local SEOs.  This interesting tension between Yelp's dominance in the review world and their satisfaction track record in the business community makes me wonder how many people will try out their new leads program and whether business owners will trust Yelp less or more than Amazon, Facebook or Google. What do you think? Would you be interested in giving Yelp's new program a try? If you're advising clients, which of the four emergent home service programs (Google, Yelp, Facebook or Amazon) would you suggest first, and what would you base your recommendation on? Has anyone tried Yelp's program yet? How's it going?

    | MiriamEllis
    4
  • imoprojects


    Not sure if I am missing something here...I have phoned and asked Google business how they deal with reviews which are potentially fake and damaging to a business reputation, it seems there is very little a small local business can do about them other than report the review with no guarantee of anyone helping  ...Has anyone else had this issue as I would really like to use this service to assist with rankings on google?  It is hard to convince (and to be honest I don't want to have to convince!) a local business that this is a good service at the same time as informing them they will more than likely have to spend extra time fending off fake reviews...Not seen any good answers anywhere else, ignoring the reviews, adding more positive reviews or replying/managing reviews are not an option. Hope someone can help with this, thanks

    | imoprojects
    0
  • BrentV


    Hello! I have a client who has a chiropractic business and has started offering massage services.  Client has registered a DBA For the massage component of the business.  Client doesn't want to cross contaminate reviews and doesn't know whether or not he should brand the two businesses in one name or separately. Currently client has inconsistent business listings for the business and is unsure of the proper way to brand and optimize for local search. Example would be: Chiropractic AAAA Dr. John B - Chiropractic AAAA Massage BODI Chiropractic AAAA & Massage BODI Background info: Main business is one entity and second is registered as DBA. Right now, Chiropractor is a sole practitioner. in the past has had other chiropractors working in the office. Has only 1 website promoting both services Both operate out of the same location. What is the best way to optimize for local search for both services and what is the best way to brand without cross contaminating reviews online.  If recommendation is to target local search separately for the services, should the client has 2 websites since these services target 2 different industries. Your feedback is greatly appreciated.

    | BrentV
    0
  • OhYeahSteve


    A couple of years ago we had a series of bad reviews due to our billing company. We have not been able to recover from this and are unable to appear in Local listings due to the horrible reviews even though they are from years ago. Would it be a good idea to change domains and google+ accounts in order to start over with reviews and local citations?

    | OhYeahSteve
    0
  • AHC_SEO


    Hello all. Currently, I am seriously considering including a customer reviews panel on the product pages of my ecommerce site. Does anyone have any previous experience, bad or good. Also, what sort of affect do positive/negative reviews have on search engine rankings. Your advice would be greatly appreciated.

    | AHC_SEO
    0
  • lcourse


    How does decimal rounding of reviews  to stars work in ios appstore?
    Starting from which average review score to get full 5 star rating? Duolingo has a 5 star rating, but I doubt that they really have an all time  review average larger than 4,75. In the google playstore their average of the android version is 4,6. Does anybody know how apple calculates the star ratings or has an URL reference where this is explained?

    | lcourse
    0
  • LittleDog


    Hi I was wondering if someone can tell me if I understand this correctly or at least my observation has been right? Does Yelp pick up the reviews left of Google and post it on yelp, if you are using the same gmail to log in to both your yelp and google account?

    | LittleDog
    0
  • BrianBotts.


    Hello, I have All in One Schema.org Rich Snippets plugin installed on my WP websites for the star snippets to show up in google search results. I used the Item Review property in this plugin for the homepage and under Reviewer’s Name (added name of author), Item to be reviewed (added brand/business name) and Your Rating (of course 5 :)). Now, the problem occurring is that instead of stars showing up in search results, the date when the respective page was published is showing up in search results. This is happening with all the websites I added plugin in. Am I doing something wrong or what is happening. Please help as i want those stars to show up on the websites. Please help me with any plugin or useful info that can help me with this. Thanks!

    | BrianBotts.
    0
  • bcannon13


    Google Plus for businesses has switched to a new Google+ page that does not have a "WRITE A REVIEW" button available for customers to leave a review for a business. This is preventing us from sending a link to our Google Plus business page directly to customers soliciting a review for our business. Has anyone else noticed this update migration and does anyone have a work around for how to send a link to our customers so they can leave a review on our Google+ business page?

    | bcannon13
    0
  • rakesh1


    We have a new real estate website. It was launched some 3-4 months back. Search results are not showing rich snippets. Although as per Google testing tool everything is just fine(All Good) As per Google webmaster they deduct 0 pages with structured data. Please suggest. The URL in question is **https://compare-properties.com/project/jaipur/melodia **

    | rakesh1
    0
  • localwork


    Hey Mozzers! We are currently working on reputation management for a client that sells chicken coops. They've gotten a few nasty reviews from one of the most popular community forums. Given the high DA it will be hard work (understatement of the year) to outrank that forum thread enough to knock it off the first page of SERPs. I've been brainstorming some unique ideas for the chicken community that could bring a more positive rapport to the product. We've considered an interactive game, polls, content for chicken communities and publications. Mozzers always have such fantastic insight, I thought I'd open up the brainstorm and see if anyone has a great, unique idea to drive traffic and increase brand engagement and awareness! Thanks so much in advance for your awesome ideas!

    | localwork
    0
  • GrouchyKids


    I have decided to re launch a small side project that I had to abandon a few years ago. I want to specifically target Google Local Results. I do need to overcome a proximity to centroid issue in a fairly competative niche. Unfortunately a number of my listings i.e. Facebook and Yelp have less than optimal URL's. For example: https://www.facebook.com/businessname.targetlocation.keyword/
    http://www.yelp.com/biz/business-name-key-phrase-and-keyword-location Well you get the idea. NB: None of these listings currently have reviews. Now I know that its best to keep the info consistent across the board, so I wonder if I would be better off scrapping these listings in favor of ones with URL's that match the business name. I can see that I can merge FB pages so am guessing that this would work for FB, has anyone any experience of this? Am assuming yelp will have to be deleted in some way. Any thoughts?

    | GrouchyKids
    0
  • Silkstream


    I have a client who has recently received two 1 star reviews on Google local (unhappy customer and unhappy customers boyfriend). This is affecting an otherwise flourishing business as these two 1 star reviews are displayed prominently when you search for the brand in Google. They have since received more positive reviews, however Google insists on displaying, what they term, the "most helpful" reviews first. Why are these 1 star reviews deemed "most helpful"? In all honesty, they aren't even really that helpful, with the latter verging on slanderous. We are in the process of reporting this one as it personally attacks a member of staff, however, whilst we tentatively wait weeks for a response, I wondered if anyone has any idea on how G decides which reviews are "most helpful"? When there is no option for other users to rate these reviews as helpful (such as on play store).

    | Silkstream
    0
  • DragonSearch


    I have a question based on this scenario: An apartment building changes ownership. Previous owners were terrible and online listings have had terrible reviews. Since the apartment building now has a new brand name, new office address and phone number, the new owners want to create new online listings instead of claiming the old listings with the bad reviews. Also they want to report the old listings as "closed". They would like to remove the old listings with bad reviews from the old management and old brand name and start fresh, since they plan many improvements. Has anyone tried this strategy? How much luck has anyone had rebranding an apartment building and reporting old business listings as closed?

    | DragonSearch
    0
  • rbai


    We have some items in different colors or slightly different styles. For example if there is one series of helmets with almost same features and if we have many item pages we get reviews for each one seperate. We want to combine the reviews to increase our conversion rates. For example if style1 gets 5 reviews and style 2  gets1 review and style 3 has zero reviews combining them will help style 2 and style 3 conversion rates. Our review system cannot put all these reviews in one page. So if we combine reviews each page will have duplicate review content. Will this be bad for SEO?

    | rbai
    0
  • jwanner


    We send out a product review survey through an email after a purchase has been made.  It is okay that we input those in manually ourselves when they are returned?  They are legitimate reviews.  I want to make sure it doesn't send a red flag to search engines since the same person inputs them from the same computer and IP address. Thanks in advance for your inputs.

    | jwanner
    1
  • CostumeD


    Is there a way to disable the review feature on our Google+ page whilst still retaining the rest of the Google+ features?

    | CostumeD
    0

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