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Category: Support

Connect on product support and feature requests.

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  • Find expert assistance to help you troubleshoot technical issues with the Moz tools.

  • Let us know about features and functionality that you’d like to see in the Moz tools.

  • Chat with the community about the Moz tools.

  • Unsolved

    live chat support

    If no one is ever on there? Not one time when i have needed help has there ever been anyone online. I was impressed when i saw the announcement about live chat but you actually have to have people to answer the enquiries.

    | Scottlinklater
    0
  • Unsolved

    4xx error 406 code 409 code

    Good morning. My site says I have over 300 pages with 4xx errors. When I go in to check they are either labeled with a code 406 or 409. My page is set without the www before the url but I see that it is considered a redirect. Can this be the cause? Thanks in advance.

    | lgeprimeplumbing
    0
  • Unsolved

    4xx error 406 409

    Good morning. My site says I have over 300 pages with 4xx errors. When I go in to check they are either labeled with a code 406 or 409. My page is set without the www before the url but I see that it is considered a redirect. Can this be the cause? Thanks in advance.

    | lgeprimeplumbing
    0
  • Unsolved

    subscription cancelation

    I tried canceling my subscription 2 months ago and it is still charging my company credit card. I just got my expense report from January and it was still on there. Is it possible to get this taken off, please?

    | Jaderonelle1
    0
  • Unsolved

    mozcon

    Hi! When are the video recording of MozCon 2022 available? Thank you!

    | andreea.murarita
    0
  • Unsolved

    cancel cancelation cancelation cancelmyaccount

    Hello, Please cancel subscription Location ID: 2430288. Send me confirmation that it is cancelled please. Eddie
    951-545-9072

    | UniformBright
    0
  • Unsolved

    refund

    After the free trial period, payment was made automatically. I thought I had canceled my subscription, but it did not apply.

    | rudgns3331
    0
  • Unsolved This question is deleted!

    0
  • Unsolved

    crawl speed

    I know it can take time to crawl large website, but it's been well over 48 hrs and it would appear Moz just stopped crawling. How can I get Moz to crawl everything? (There are 9.5K pages).

    | MarcoIMAGA
    0
  • Unsolved This question is deleted!

    0
  • Unsolved This question is deleted!

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